Lead QA, Proofing Unit - Operations GRC

Mashreq

. Lead the Quality Assurance and Proofing Unit under the Enterprise Reconciliation Framework (ERF) .

Posted 9/29/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Quality Assurance and reconciliation processes within banking, with a strong focus on operations risk, controls, and audit methodologies. Proficient in analytical skills, dashboarding tools, and stakeholder communication to drive effective reconciliation and quality assurance outcomes.

Highest-signal resume keywords

10+ Years In Operations/Internal Controls/Reconciliation/Assurance RolesKnowledge Of Reconciliation Platforms: Smart Stream / TLMStrong Analytical And Root Cause Analysis CapabilitiesProficiency In Dashboarding Tools: Power BI/Tableau/ExcelTeam Leadership And QA Framework Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ReconciliationQuality AssuranceRoot Cause AnalysisException MonitoringPerformance DashboardingRegulatory ReportingAudit MethodologyKPI EstablishmentThematic ReviewCorrective Action Plans

Soft Skills

Stakeholder CommunicationEscalation SkillsCross-Functional CollaborationAnalytical ThinkingProblem Solving

Tools & Technologies

Power BITableauExcelSmart StreamTLM

Industry Keywords

BankingOperations RiskInternal ControlsReconciliation GovernanceGRC

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead the Quality Assurance and Proofing Unit under the Enterprise Reconciliation Framework (ERF)
Provide independent validation, exception monitoring, and follow-up closure of outstanding reconciliation items
Oversee enterprise-wide reconciliation proofing across Nostro/Vostro, inter-branch accounts, sundry and suspense GLs, internal accounts, and VAT reconciliation
Independently review reconciliation breaks across automated and manual platforms, including TLM
Escalate and follow up on breaks beyond T+3 days for automated reconciliations or agreed manual timelines
Conduct thematic reviews, exception trend reporting, and root cause analysis
Track adherence to reconciliation closure timelines and maintain performance dashboards
Establish QA KPIs, early-warning triggers, and monthly quality assurance sampling
Raise exceptions and conduct periodic health checks aligned with audit and GRC guidelines
Represent the function in Operations GRC Risk Councils, FROC, and other governance forums
Recommend remediation plans and design enhancements for recurring proofing and control issues
Drive cross-functional resolution forums and challenge unsupported ownership decisions
Escalate aging or unjustified open items to senior GRC and Central Accounts leaders
Approve monthly QA plans and thematic review scope
Raise and track Corrective Action Plans with Operations heads
Approve or reject proofing certifications

Requirements

What you’ll need

10+ years in operations/internal controls/reconciliation/assurance roles within banking
Knowledge of reconciliation platforms: Smart Stream / TLM, and other tools
Knowledge of operations risk, controls, and audit methodology
Knowledge of regulatory reporting and reconciliation governance
Strong analytical and root cause analysis capabilities
Excellent stakeholder communication and escalation skills
Proficiency in dashboarding tools (Power BI/Tableau/Excel)
Team leadership and QA framework design