Clinic/Practice Assistant, Cardiology

Mass General Brigham

. Greet and assist patients, creating a warm and professional first impression .

Posted 10/28/2026full-timeDover • New Hampshire • United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, medical record management, and effective communication within a healthcare setting. Capable of supporting operational needs and assisting with administrative tasks while maintaining a professional demeanor.

Highest-signal resume keywords

Healthcare Office ExperiencePatient SchedulingMedical Terminology FamiliarityMicrosoft Office ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Appointment SchedulingMedical Record DocumentationReferral CoordinationBilling Form ProcessingDiagnostic Order Management

Soft Skills

Strong Organization SkillsTime Management SkillsInterpersonal Skills

Tools & Technologies

Phone SystemsMicrosoft Office Applications

Industry Keywords

Healthcare OperationsClerical TasksPatient Flow MonitoringPrior AuthorizationGeneral Office Procedures

About the role

Key responsibilities & impact

Greet and assist patients, creating a warm and professional first impression
Answer incoming calls, respond to routine inquiries, take accurate messages, and route calls appropriately
Schedule patient appointments, maintain appointment records, and support check-in and check-out processes
Process referrals, diagnostic orders, lab orders, patient forms, billing forms, and medical-record documentation
Monitor patient flow and waiting room activity
Request medical records and laboratory test results as needed
Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks
Assist with prior authorization messages, provider questions, prescription refill requests, and test result communications
Support practice leadership, clinicians, and peers with day-to-day operational needs
Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate
Float to other departments within the Wentworth Health Partners system when needed for cross-coverage, staffing support, or other extenuating circumstances

Requirements

What you’ll need

High school diploma or equivalent required
0–1 year of healthcare office experience required
Basic proficiency with Microsoft Office applications
Knowledge of general office operations, procedures, and standards, including filing, copying, scanning, printing, and faxing
Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately
Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes
Strong organization and time management skills, with the ability to balance multiple tasks and follow established protocols
Familiarity with medical terminology and experience or exposure to referral coordination strongly preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
A robust retirement savings program
Generous paid time off
Tuition assistance and professional development support
Career advancement opportunities
Differentials, premiums and bonuses as applicable
Recognition programs