Mass General Brigham

Assistant

• Perform routine administrative and clerical duties supporting clinical services and physician practice
• Schedule patient appointments and maintain accurate appointment records
• Welcome and assist patients throughout their visits
• Answer incoming calls, respond to routine questions, take messages, and route inquiries appropriately
• Support check-in, check-out, patient flow, and waiting room activity
• Process referrals, diagnostic and laboratory orders, prior authorizations, and registration information
• File and scan documents, print schedules, and maintain patient records
• Obtain medical records and laboratory test results
• Process patient billing forms and accept co-payments when required
• Open and distribute mail and faxes; prepare forms, records, schedules, and memos
• Provide general support to practice leadership, clinicians, and colleagues
• Fill staffing gaps caused by call-outs, vacations, leaves, and vacancies

Clinic/Practice Assistant, OBGYN Float

• Serve as a lead resource for administrative and clinical support staff, providing guidance, training, and day-to-day support
• Help coordinate daily clinic operations to maintain efficient workflows and a positive patient experience
• Partner with providers and care teams to manage patient flow and appointment coordination
• Support implementation and consistency of clinic policies, procedures, and best practices
• Assist with onboarding and training new team members and ongoing staff development
• Address patient questions, concerns, and feedback professionally and promptly
• Identify opportunities to improve operational efficiency and support practice goals

Practice Assistant Lead

Monitor Tech

• Under the direction of a registered/licensed nurse (RN), assist as a Patient Care Associate (PCA)
• Perform clinical support functions
• Promote a safe, compassionate patient care environment
• Work as a member of the interdisciplinary health care team

Virtual Monitor Tech, Float PCA

• Assist in clinical support functions under the direction of a registered/licensed nurse (RN)
• Promote a safe, compassionate patient care environment
• Work as a member of the interdisciplinary health care team
• Float within the Patient Care Associate pool

Account Manager

• Serve as a trusted advisor to executive leaders, managers, faculty, trainees, and HR partners on employee and labor relations matters
• Conduct sensitive workplace investigations involving discrimination, harassment, retaliation, violence, substance abuse, abusive conduct, diversion, compliance, and privacy breaches
• Prepare investigation reports, present findings, and recommend remedial or corrective actions
• Interpret and apply employment policies, collective bargaining agreements, medical staff bylaws, and employment laws
• Manage religious, disability, and pregnancy accommodation requests and facilitate interactive dialogue
• Advise leaders, physicians, advanced practice providers, researchers, and trainees on policies, employment terms, policy violations, and performance management
• Support corrective measures, performance improvement plans, and voluntary and involuntary terminations
• Provide coaching, conflict resolution, and leadership consultation
• Partner with HR, legal, patient safety, privacy, compliance, and other stakeholders on complex cases
• Support responses to complaints filed with MCAD, EEOC, and other government agencies; attend or testify at hearings and arbitrations as appropriate
• Support grievance, arbitration, labor-management, collective bargaining, contract administration, and labor-organizing activities
• Analyze workforce dashboards, identify trends and root causes, and facilitate climate surveys
• Develop action plans addressing workplace and employee engagement concerns
• Deliver training and educate leaders and staff on professionalism, management practices, leadership styles, employment law, and policy compliance
• Mentor and train Employee and Labor Relations Partners
• Lead projects, act as a subject matter expert, and assist with SOP development and maintenance

Employee & Labor Relations Manager – Medical Staff and Research Faculty

Per Diem

• Deliver patient care in accordance with applicable Federal, State, and local standards, guidelines, regulations, policies, and procedures
• Supervise LPNs, CNAs, and Medical Assistants
• Complete assigned nurse visits
• Assess patients and document assessments, interventions, responses, effectiveness, and complications
• Communicate patient information to providers
• Implement nursing orders and physician orders using proper techniques and safety precautions
• Manage patient care and coordinate with providers, practice managers, PSCs, department coordinators, and MAs
• Perform AED/O2 checks
• Manage incoming clinical-needs faxes, including PAs, DME, and VNA requests
• Coordinate care with outside agencies and initiate referrals as necessary
• Provide patient and family education and self-care instructions
• Administer medications and immunizations and perform nursing procedures
• Participate in care planning, continuing education, and quality-of-work activities
• Evaluate age-specific patient needs and identify abuse or neglect
• Maintain patient dignity, confidentiality, safety, and advocacy

Triage RN – Per Diem

Social Worker

• Perform social work assessments and interventions for inpatients, outpatients, and emergency department patients
• Provide psychosocial assessments of patients and families with social, emotional, interpersonal, and/or environmental issues
• Formulate biopsychosocial assessments, disposition plans, and treatment plans
• Collaborate with healthcare professionals as part of the interdisciplinary team
• Evaluate patients' medical or physical conditions and assess client needs
• Monitor, evaluate, and record client progress against measurable treatment and care-plan goals
• Develop and implement patient-centered treatment plans
• Provide evidence-based interventions
• Advocate for clients while maintaining professional boundaries
• Refer clients appropriately using internal and external resources
• Engage in quality improvement projects and use data to measure progress
• Facilitate skill-based groups
• Use supervision and consultation when appropriate

Clinical Social Worker – Per Diem

Technician

• Provide patient care and services including EKGs, phlebotomy, equipment cleaning, and room stocking under licensed nurse supervision
• Perform secretarial duties including organizing paperwork, answering phones, paging providers, and registering Emergency Department patients in the Medi-Tech system
• Safely transport patients, supplies, specimens, and deceased patients throughout the hospital
• Perform 1:1 patient observation when necessary
• Identify and report patient safety risks and changes in patient condition to licensed nurses
• Maintain supplies, clean equipment, manage linens, trash, medical waste, and disposable items
• Answer call lights and telephone calls and relay accurate messages
• Provide basic nursing care, including bathing, shaving, mouth care, perineal care, linen changes, vital signs, intake/output, blood glucose monitoring, and daily weights
• Deliver specimens to the laboratory using proper handling procedures
• Document care and patient data in Epic EHR
• Assist interdisciplinary staff and participate in interdisciplinary teams
• Provide non-clinical information and basic patient-care instruction to patients and families
• Assist with PICC placement procedures, sterile-field setup, supplies, patient positioning, and post-procedure cleanup as assigned
• Participate in quality-improvement programs and communicate quality issues
• Maintain compliance with hospital policies, competencies, standards, and applicable regulations

ED Unit Services Technician

Patient Care Coordinator

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans
• Assist patients in understanding and adhering to their care plans
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services
• Educate patients and their families about medical conditions, treatment options, and self-care strategies
• Ensure patients are informed and empowered to participate in healthcare decisions
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals

Patient Navigator, Complex Care Coordinator

Clinical Research

• Support the team in enrolling eligible patients on oncology clinical trials
• Work as a CRC at Brigham and Women’s Hospital and assist the Clinical Research Manager with implementing clinical trials across disease specialties
• Schedule all protocol-mandated tests required for institutional and federal research compliance
• Assist management with Standard Operating Procedure changes, compliance processes, training new staff, specialized program studies, and disease-specific administrative tasks
• Screen potential patients for study participation
• Coordinate patient appointments with physicians, nurses, and testing areas
• Schedule clinical safety laboratory specimen draws and ensure timely results
• Prepare pre-visit communications for providers
• Maintain point-of-contact communication with enrolled patients and answer study participation questions
• Develop protocol-specific flow charts, intake sheets, and compliance/data-acquisition tools
• Coordinate, obtain, process, and ship required tissue samples
• Collect and process correlative research blood samples with MGH and BWH processing labs
• Obtain vital signs and perform EKGs as required
• Administer quality-of-life assessments
• Scan and certify research documents as copies

Senior Clinical Research Coordinator

General

• Prepare patients and position them for MRI studies
• Select imaging protocols and set imaging parameters
• Acquire, process, display, and maintain diagnostic-quality MRI images
• Perform MRI scans for ambulatory and outpatient patients
• Perform IV insertions and contrast injections; monitor adverse reactions and document procedures in the EMR
• Educate patients and visitors on MRI safety and enforce safety protocols
• Respond to equipment-related emergencies
• Perform scheduled MRI equipment quality control checks and report issues
• Verify patient identity and exam details according to Joint Commission standards
• Assist with scheduling, patient transport, inventory, and filing
• Rotate among MRI scanners across the assigned department as needed
• Collaborate with MRI leadership and departmental personnel to maintain patient flow and scanner utilization
• May oversee students and work with lab animals for research purposes

MRI Technologist

• Contact patients by telephone or in clinical settings to assist with enrollment in Epic’s MyChart (Patient Gateway)
• Train patients on digital health tools, including tablets, Patient Gateway, blood pressure cuffs, and other patient-generated health data tools
• Facilitate dissemination and retrieval of patient tablets and patient-generated health data tools
• Prepare patients for virtual visits by orienting them to Zoom and other virtual visit technologies
• Provide first-level support for Patient Gateway, tablets, and other digital tools
• Coordinate with bilingual help desk colleagues to hand off or receive patient inquiries
• Collaborate with enterprise programs to deliver shared goals and strategies
• Create program documentation, including staff training and patient-facing materials
• Assist with ongoing program development, surveillance, and improvement of initiatives
• Provide updates and relevant information to designated physician office and facility staff
• Train clinic staff on basic digital health tools and workflows
• Support equitable healthcare delivery by helping close gaps in digital tool access and usage
• Work two days at Southern Jamaica Plain Community Health Center and two days at Brigham and Women’s Phyllis Jen Center for Primary Care
• Perform other duties and responsibilities as assigned

Digital Access Coordinator

Operations

• Support Post Acute Care Management day-to-day operations within administrative functions
• Coordinate and support administrative operations to ensure efficient workflow
• Assist in developing and implementing process improvements
• Collaborate with inpatient and ambulatory departments and skilled nursing facilities to resolve operational issues
• Prepare dashboards, reports, and documentation to support decision-making and track operational performance
• Maintain records and ensure compliance with hospital policies and regulatory requirements
• Provide administrative support for special projects, including research, data collection, and project coordination
• Communicate with staff and stakeholders to support smooth hospital operations
• Monitor and manage office supplies, equipment, and other resources
• Assist with onboarding and training new staff

Operations Specialist

Physician Assistant

• Provide leadership to the Medical Assistant team, including day-to-day direction, training, mentoring, performance guidance, and support for professional growth
• Assign tasks and responsibilities, balance workloads, coordinate coverage schedules, and promote effective use of staffing and resources
• Foster a positive, collaborative environment supporting teamwork, accountability, clear communication, and exceptional patient care
• Serve as liaison among site-based clinical staff, the Practice Manager, and the Medical Director or physicians
• Coordinate patient flow for timely, efficient care delivery
• Welcome and prepare patients for examinations; obtain and document medical histories, vital signs, height, weight, and manual blood pressure readings
• Assist providers with clinical care, complex office-based procedures, orthopedic casting, specimen collection, phlebotomy, and other Medical Assistant responsibilities within scope
• Provide clinical oversight for quality-control programs and contribute to quality and safety initiatives
• Coordinate new clinical initiatives and implement workflows improving quality, communication, and operational efficiency
• Participate in Medical Assistant interviews and serve as a preceptor for new hires or students
• Assist with competency assessments and provide input for performance evaluations
• Maintain immunization inventory, monitor expiration dates, and administer immunizations when applicable
• Complete administrative responsibilities including answering phones, preparing forms, coordinating with departments, and helping patients navigate care
• Protect patient privacy and maintain confidentiality

Lead Medical Assistant, Orthopedics

• Collaborate with healthcare professionals to evaluate patients' medical or physical conditions and assess client needs
• Provide psychosocial assessments of patients and families with social, emotional, interpersonal, and/or environmental issues
• Formulate biopsychosocial assessments, dispositions, and treatment plans
• Develop and implement patient-centered treatment and care plans as part of an interdisciplinary team
• Monitor, evaluate, and record client progress according to measurable goals
• Bring patient needs, safety measures, and concerns forward
• Support onboarding for new team members as needed
• Participate in department and entity-level service initiatives and use data to measure progress
• Attend team meetings twice monthly at the Assembly Row office in Somerville, Massachusetts

Clinic/Practice Assistant, OBGYN Float

Practice Assistant Lead

Virtual Monitor Tech, Float PCA

Virtual Monitor Tech, Float PCA

Employee & Labor Relations Manager – Medical Staff and Research Faculty

Triage RN – Per Diem

Clinical Social Worker – Per Diem

ED Unit Services Technician

Patient Navigator, Complex Care Coordinator

Senior Clinical Research Coordinator

MRI Technologist

Digital Access Coordinator

Operations Specialist

Lead Medical Assistant, Orthopedics

Clinical Social Worker – Pediatrics