Clinic/Practice Assistant, Physiatry

Mass General Brigham

. Make and maintain patient appointments while helping ensure schedules are accurate and efficient .

Posted 9/18/2026full-timePortsmouth • New Hampshire • United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient scheduling, office operations, and effective communication within a clinical environment. Capable of managing multiple priorities while ensuring accurate documentation and patient support.

Highest-signal resume keywords

Patient SchedulingOffice OperationsMicrosoft Office ProficiencyStrong Communication SkillsCertified Medical Administrative Assistant (CMAA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Appointment ManagementBilling ProcessingMedical Record DocumentationFilingScanningPrintingFaxingSurgical SchedulingTime ManagementAttention to Detail

Soft Skills

Strong Phone SkillsOrganizational Skills

Certifications & Qualifications

Certified Medical Administrative Assistant (CMAA)

Industry Keywords

Clinical PracticePatient CareCheck-In ProcessesCheck-Out ProcessesPrior AuthorizationsProvider QuestionsPrescription RefillsLaboratory ResultsOffice ExperienceMulti-Location Support

About the role

Key responsibilities & impact

Make and maintain patient appointments while helping ensure schedules are accurate and efficient
Greet and assist patients
Answer phone calls, respond to routine inquiries, take messages, and help patients navigate appointment needs
Support check-in and check-out processes
File, scan, print, fax, and organize patient-care and practice-operation documents
Process billing forms, co-payments when required, and medical-record documentation
Request patient medical records, laboratory results, and other information needed by the care team
Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials
Assist with messages related to prior authorizations, provider questions, prescription refills, and test results
Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others
Perform specialized functions such as surgical scheduling or schedule changes
Support day-to-day operations of the Physiatry clinical practice across Portsmouth and Somersworth locations

Requirements

What you’ll need

High School Diploma or equivalent required
At least 2 years of office experience required
Proficiency with Microsoft Office applications and general office operations, including filing, copying, scanning, printing, and faxing
Strong phone skills with the ability to manage routine and non-routine calls professionally
Excellent written and verbal communication skills, including composing and editing emails, memos, and letters
Strong organization, attention to detail, and time management skills
Ability to manage multiple priorities, follow established protocols, and work effectively within clinical systems
Ability to travel between the Portsmouth and Somersworth, NH offices
Certified Medical Administrative Assistant (CMAA) preferred

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for individuals with disabilities