Clinic/Practice Assistant – Specialty Practices

Mass General Brigham

. Greet patients, answer questions, and assist with check-in and check-out .

Posted 11/4/2026full-timeSalem • Massachusetts • United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing patient interactions and administrative tasks in a healthcare setting. Proficient in coordinating appointments, handling inquiries, and maintaining accurate records to ensure a seamless patient experience.

Highest-signal resume keywords

Healthcare Office ExperienceMicrosoft Office ProficiencyPatient Scheduling CoordinationMedical Terminology FamiliarityCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingRecord ManagementDocument ProcessingPayment ProcessingReferral Coordination

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailAbility to Manage Multiple PrioritiesCustomer Service Orientation

Industry Keywords

HealthcareMedical Office WorkflowsPatient ExperienceSurgical SchedulingFast-Paced Environment

About the role

Key responsibilities & impact

Greet patients, answer questions, and assist with check-in and check-out
Schedule appointments, coordinate patient information, and maintain accurate records
Answer calls, route messages, and coordinate requests related to prescriptions, test results, referrals, and prior authorizations
Manage documents, process forms and payments as needed, and maintain schedules and records
Partner with providers and clinical staff to deliver a smooth, coordinated patient experience
Assist with specialty-specific needs such as surgical scheduling and other administrative responsibilities

Requirements

What you’ll need

High school diploma or equivalent required
0–1 year of healthcare office experience required; medical office experience strongly preferred
Basic proficiency with Microsoft Office applications
Strong organizational, communication, and customer service skills
Attention to detail and ability to manage multiple priorities in a fast-paced environment
Comfort communicating with patients, handling phone inquiries, and following established procedures
Familiarity with medical terminology, healthcare scheduling systems, referral coordination, or medical office workflows is a plus

Benefits

Comp & perks

Medical, dental, and vision insurance
A robust retirement savings program
Generous paid time off
Tuition assistance and professional development support
Career advancement opportunities
Differentials, premiums and bonuses as applicable
Recognition programs