Clinic/Practice Assistant, Women's Health

Mass General Brigham

. Provide day-to-day administrative and clerical support to help the practice run smoothly.

Posted 10/27/2026full-timeNorthampton • Massachusetts • United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative support, patient scheduling, and billing processes while ensuring a positive patient experience. Strong organizational and communication skills are essential for managing multiple tasks and assisting colleagues effectively.

Highest-signal resume keywords

Certified Medical Administrative Assistant (CMAA)Patient SchedulingOffice Suite ProficiencyClear Verbal And Written CommunicationStrong Organization And Time-Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Billing ProcessingDocument ScanningAppointment SchedulingFiling And Record KeepingFaxing And Printing

Soft Skills

Customer ServiceProblem SolvingTeam Collaboration

Tools & Technologies

Phone SystemsScheduling SystemsRegistration Systems

Certifications & Qualifications

Certified Medical Administrative Assistant (CMAA)

Industry Keywords

Medical RecordsPatient ExperienceOffice OperationsClerical Support

About the role

Key responsibilities & impact

Provide day-to-day administrative and clerical support to help the practice run smoothly.
Schedule patient appointments, maintain appointment records, and support check-in and check-out.
Welcome and assist patients, helping create a positive experience with the practice.
Answer calls, respond to routine inquiries, and help callers schedule appointments.
File patient materials and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute practice mail and faxes.
Prepare forms, records, schedules, and memos as directed.
Accept patient co-payments when required.
Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as a “Super User” for scheduling, registration, and billing systems.
Help colleagues use these systems by providing assistance and training.
Depending on practice needs and competency level, handle specialized tasks such as surgical scheduling and schedule changes or blocking.

Requirements

What you’ll need

High school diploma or equivalent required; experience cannot substitute for this education requirement.
2–3 years of office experience required.
Certified Medical Administrative Assistant (CMAA) credential preferred.
Proficiency with Office Suite and familiarity with office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Confidence using phone systems, managing non-routine calls, resolving routine issues appropriately, and taking complete, accurate messages.
Clear verbal and written communication skills, including reading work-related documents and composing or editing emails, memos, and letters for different audiences.
Strong organization and time-management skills to coordinate your work and the time of others, manage multiple tasks, follow established protocols, and work within practice systems.

Benefits

Comp & perks

Medical, dental, and vision insurance
A robust retirement savings program
Generous paid time off
Tuition assistance and professional development support
Additional employee perks
Career advancement opportunities
Differentials, premiums and bonuses as applicable
Recognition programs