Complex Care Nurse, RN – Care Manager

Mass General Brigham

. Serve as a core member of the care team .

Posted 11/4/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $58,656 - $142,449 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, patient assessment, and care coordination, with a strong focus on developing and implementing healthcare plans. Proficient in maintaining confidentiality and establishing rapport with patients and families while navigating complex healthcare systems.

Highest-signal resume keywords

Registered Nurse (RN) LicenseCase Management ExperiencePatient Assessment SkillsHealthcare Plan DevelopmentMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementDischarge PlanningUtilization ReviewPatient Treatment PlanningClient AssessmentHealthcare CoordinationCommunity Service PlanningDiagnostic Criteria UnderstandingProblem Identification and Solution DevelopmentPatient Care Goal Definition

Soft Skills

Strong Rapport BuildingConfidentiality MaintenanceCommunication SkillsRelationship ManagementProblem-Solving Ability

Tools & Technologies

Microsoft OfficeIndustry Related Software ProgramsTeams Video Conferencing

Certifications & Qualifications

Associate's Degree NursingRegistered Nurse (RN) License for Massachusetts

Industry Keywords

HealthcareManaged CarePatient CareCommunity SupportService Coordination

About the role

Key responsibilities & impact

Serve as a core member of the care team
Coordinate and support healthcare within the facility
Coordinate referrals for services outside the clinic
Provide outreach and enrollment services to meet program and surrounding-county eligibility requirements
Ensure coordination and planning, including community and family support
Develop and coordinate community service plans
Partner with service providers, families, and patients to create healthcare plans and identify additional service providers
Conduct client assessments and planning
Modify patient treatment plans based on patients' responses and conditions
Prepare patients and families for discharge
Communicate with third-party payers to obtain authorization for reimbursement of services
Review challenging cases with medical directors as needed
Define patient care goals through education, information, and direction
Maintain accurate, detailed reports and records

Requirements

What you’ll need

Associate's Degree Nursing required
Registered Nurse (RN) License for the State of Massachusetts required
2+ years of case management, utilization review, or discharge planning experience required
Bachelor's Degree Nursing preferred
Proficient in Microsoft Office and industry related software programs
Ability to establish strong rapport and relationships with patients and staff
Ability to maintain client and staff confidentiality
Understanding of diagnostic criteria for dual conditions and ability to conceptualize modalities and placement criteria within the continuum of care
Knowledge of Healthcare and Managed Care preferred
Ability to identify complex problems and develop and evaluate solutions
Full-time availability Monday through Friday, 8am-4:30pm or 8:30am-5pm
Stable, secure, and compliant workstation in a quiet environment for remote workdays
Teams video accessed using MGB-provided equipment

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for applicants with disabilities
Hybrid work model with approximately 1 day at home
MGB-provided equipment for remote workdays