Desktop Technician

Mass General Brigham

. Transport, set up, install, and decommission systems .

Posted 11/6/2026full-timeSalem • Massachusetts • United StatesJunior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting technical issues and providing effective customer service in a healthcare environment. Capable of managing inventory and supporting various computing systems, including Mac OS and Office 365.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingMac OS FamiliarityOffice 365 ProficiencyInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Systems ProficiencyDiagnostic TestingSystem InstallationSystem DecommissioningComputing Equipment Knowledge

Soft Skills

Interpersonal SkillsCommunication SkillsMultitasking AbilityPrioritization Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare SupportNorth Shore Medical CenterOnsite SupportTechnical SupportCustomer Assistance

About the role

Key responsibilities & impact

Transport, set up, install, and decommission systems
Perform tasks in accordance with layout diagrams and project schedules
Run diagnostic tests on systems
Troubleshoot and resolve technical issues
Assist customers with technical issues related to computers, applications, or telecommunications
Document issues and resolutions
Provide professional, efficient, and effective customer service to end users
Monitor and maintain inventory levels for equipment and accessories
Provide onsite support at North Shore Medical Center
Respond to urgent tickets and outreach to the on-call pager once every 8 weeks

Requirements

What you’ll need

High School Diploma or Equivalent required
0-1 years of Customer Service Experience required
Ability to multitask and prioritize work demands
Good interpersonal and communication skills
General knowledge of desktop and laptop computers, printers, and other computing equipment
Proficiency with associated technical systems and software
Familiarity with Mac OS, Office 365, and common software applications
Flexibility for multiple shifts/schedules is preferred
Ability to provide backup support at other North Shore Clinics when needed

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for applicants with disabilities
40 scheduled hours per week
On-call rotation once every 8 weeks