Digital Access Coordinator

Mass General Brigham

. Contact patients by telephone or in clinical settings to assist with enrollment in Epic’s MyChart (Patient Gateway) .

Posted 9/30/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient engagement and support for digital health tools, with a strong focus on customer service and effective communication. Proficient in training patients and staff on technology use, while ensuring compliance with healthcare standards.

Highest-signal resume keywords

Bilingual In English And SpanishCustomer Service ExperienceHealthcare ExperienceMicrosoft Office ApplicationsVirtual Healthcare Delivery Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsCommunication SkillsCoordination SkillsAdaptabilityProblem-Solving

Tools & Technologies

Epic MyChartPatient GatewayTabletsBlood Pressure CuffsZoom

Industry Keywords

Digital Health ToolsPatient EngagementHealthcare DeliveryHIPAA ComplianceRemote Work

About the role

Key responsibilities & impact

Contact patients by telephone or in clinical settings to assist with enrollment in Epic’s MyChart (Patient Gateway)
Train patients on digital health tools, including tablets, Patient Gateway, blood pressure cuffs, and other patient-generated health data tools
Facilitate dissemination and retrieval of patient tablets and patient-generated health data tools
Prepare patients for virtual visits by orienting them to Zoom and other virtual visit technologies
Provide first-level support for Patient Gateway, tablets, and other digital tools
Coordinate with bilingual help desk colleagues to hand off or receive patient inquiries
Collaborate with enterprise programs to deliver shared goals and strategies
Create program documentation, including staff training and patient-facing materials
Assist with ongoing program development, surveillance, and improvement of initiatives
Provide updates and relevant information to designated physician office and facility staff
Train clinic staff on basic digital health tools and workflows
Support equitable healthcare delivery by helping close gaps in digital tool access and usage
Work two days at Southern Jamaica Plain Community Health Center and two days at Brigham and Women’s Phyllis Jen Center for Primary Care
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bilingual/multilingual in English and Spanish required
2-3 years of customer service experience required
Healthcare experience preferred
Comfortability with technology and technology terminology
Familiarity with virtual healthcare delivery and concepts a plus
Flexibility in work location, mostly focused in greater Boston
Strong commitment to customer service
Strong interpersonal and communication skills
Ability to learn and quickly adapt as the program develops
Excellent coordination skills
Ability to prioritize and resolve critical issues efficiently and effectively
Experience with Microsoft Office applications
Ability to work independently
Ability to flex within a dynamic organization/policy environment
Remote work must be done in a secure, HIPAA-compliant workspace
Ability to work Eastern Business Hours

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for disabilities