ED Unit Services Technician

Mass General Brigham

. Provide patient care and services including EKG, phlebotomy, equipment cleaning, and room stocking under the supervision of a licensed nurse .

Posted 10/16/2026part-timeJamaica Plain • Massachusetts • United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient care services, including EKG and phlebotomy, while adhering to safety protocols and hospital policies. Exhibits strong communication and customer service skills in a fast-paced healthcare environment.

Highest-signal resume keywords

Patient Care ServicesBasic Life Support (BLS)Certified Nurse Aide (CNA)Emergency Medical Technician (EMT)EKG Performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EKGPhlebotomyMedical Record MaintenanceSpecimen TransportPatient TransportInfection ControlEquipment CleaningPatient Procedures AssistanceRoom StockingRestraint Application

Soft Skills

Communication SkillsCustomer Service SkillsPriority SettingAbility to Work Under StressTeam Collaboration

Tools & Technologies

MUSE SystemGlidescope

Certifications & Qualifications

High School Diploma or EquivalentBasic Life Support (BLS)Certified Nurse Aide (CNA)Emergency Medical Technician (EMT)

Industry Keywords

Patient and Family Centered CareEmergency Department ExperienceCritical Care EnvironmentFast-Paced Environment24-Hour Rotating Schedule

About the role

Key responsibilities & impact

Provide patient care and services including EKG, phlebotomy, equipment cleaning, and room stocking under the supervision of a licensed nurse
Perform secretarial duties including organizing paperwork, answering phones, paging, receiving Emergency Department patients, and maintaining medical records
Safely transport patients throughout the hospital, including critical patients and deceased patients to the morgue
Perform 1:1 patient sitting when necessary
Apply restraints under provider direction and hospital policy
Clean medical equipment and clinical environments to prevent infection
Retrieve, label, and transport laboratory specimens
Perform EKGs and obtain prior EKGs in the MUSE system
Assist providers with patient procedures
Clean and restock Glidescope and patient rooms
Notify appropriate parties about medical equipment repairs
Empty linen bags and maintain a safe environment
Practice the Patient and Family Centered Care Model

Requirements

What you’ll need

High School Diploma or Equivalent
Basic Life Support (BLS) required
Certified Nurse Aide (CNA) state-specific certification required or Emergency Medical Technician (EMT) license required
ED experience as a medical technician or patient care assistant preferred
Ability to work in a fast-paced, often stressful environment
Good communication skills
Ability to set and reset priorities
Excellent customer service skills
Ability to work in a fast-paced critical care environment
Ability to work a 24-hour rotating schedule, every other weekend and holiday

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for individuals with disabilities