Family Partner

Mass General Brigham

. Support participants in the MGB Family Partnership Program who plan to deliver at Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, and/or Salem Hospital .

Posted 11/5/2026part-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and patient navigation within maternal and infant health contexts, emphasizing advocacy, community resource knowledge, and effective communication with diverse populations.

Highest-signal resume keywords

Case Management ExperienceBilingual SkillsKnowledge of Maternal Health EquityStrong Communication SkillsBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient NavigationCare Plan DevelopmentElectronic Medical Records ManagementDatabase ManagementHealth Education Delivery

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailAbility to Work IndependentlyCollaboration Skills

Tools & Technologies

Microsoft OfficePatient GatewayProgrammatic Tracking Software

Industry Keywords

Social Determinants of HealthCommunity Health WorkerMaternal Community HealthPrenatal CarePostpartum Care

About the role

Key responsibilities & impact

Support participants in the MGB Family Partnership Program who plan to deliver at Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, and/or Salem Hospital
Serve as a skills-based coach for pregnant and parenting individuals to achieve clinical and social health goals
Act as a bridge between program participants, the MGB Maternal Community Health programmatic network, internal clinical partners, and external social service providers
Address individual, institutional, and community-level barriers to care and support clinical self-management practices
Coach participants on social health goals and building social opportunity
Partner with birthing individuals from pregnancy through their child’s first birthday
Participate in MGB Family Partner trainings
Enroll eligible individuals into the Family Partnership Program
Complete initial assessments and create care plans aligned with clinical and social care protocols
Support participants navigating prenatal and postpartum care and liaise with clinical care teams
Deliver 1:1 skills-based coaching and health education through text, phone, video, Patient Gateway, and in-person visits
Help participants navigate federal and state offices to access resources
Refer participants to community partners and internal MGB providers and ensure warm handoffs
Complete patient tracking in electronic medical records and programmatic tracking software
Meet every client in person 96 hours post-delivery and support immediate needs
Participate in Family Partnership Program and MGB Maternal Community Health programming
Support Cradles to Crayons requests, including monthly supplies retrieval, storage, and dissemination
Participate in complex care meetings
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma Required
Experience working as a case manager/patient navigator/community health worker strongly preferred
Experience in a clinical setting a plus
Demonstrated commitment to improving social determinants of health
Bilingual skills preferred (ex. Spanish, Haitian Kreyol, etc.)
Basic computer skills, including Microsoft Office and database management
Strong communication and interpersonal skills, with the ability to interact, communicate, and collaborate effectively with various populations
Ability to work in multiple settings, e.g. hospital, community sites, community health centers
Ability to work independently and as part of a team
Ability to thrive in a fast-paced environment on sensitive, complex issues
Excellent communication and organization skills, and attention to detail
Demonstrated ability to work effectively and provide advocacy for all populations and communities
Knowledge of and passion for maternal and infant community health equity
Knowledge of Boston and greater Boston communities and local community resources a plus
Mastery of concepts and frameworks related to community health equity a plus
Ability to stand, walk, lift 35lbs+ with an assisted device, carry 20lbs–35lbs, and perform other listed physical activities

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for individuals with disabilities