Flow Operations Program Manager

. Coordinate and expedite clinical operations for a multidisciplinary ambulatory care team .

Posted 10/7/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $81,474 - $157,851 per yearWebsite

Key responsibilities & impact

Coordinate and expedite clinical operations for a multidisciplinary ambulatory care team
Supervise and direct nursing staff, medical assistants, practice assistants, and practice coordinators
Monitor quality and flow of patient care and respond to operational issues in real time
Provide weekday supervisory support with the Nursing Director and Practice Manager
Develop workflows and care pathways across settings
Facilitate huddles and promote effective communication
Manage staffing schedules, resources, overtime, and sick/tardy calls
Evaluate staff performance and support orientation, mentoring, and staff development
Participate in staff selection and supervision
Collaborate on quality standards, policies, procedures, and quality improvement initiatives
Conduct Joint Commission and medical record documentation audits
Manage patient complaints, inquiries, and feedback
Provide evidence-based nursing care and perform RN clinical responsibilities within licensure and policy
Use information systems, reporting data, and technology to support care delivery and quality improvement
Provide clinical oversight across BWH Dermatology sites, with travel to Chestnut Hill, Brigham and Women’s Faulkner Hospital, Foxborough, and Westwood locations

What you’ll need

Graduate of an approved school of nursing
BSN required
MSN preferred
Current license to practice as a registered nurse in the State of Massachusetts
Current registration in nursing in the Commonwealth of Massachusetts
MSN, DNP, PhD, or BSN with a master’s degree in a related field required
Current certification required or to be attained within two-year period; certification must be maintained while employed
Minimum of 5 years of clinical nursing experience
Minimum of 2 years of recent ambulatory nursing experience within the last 5 years
Minimum of 2 years of nurse manager or leadership experience
Extensive knowledge of ambulatory and specialty-specific clinical practices, workflows, and operations
In-person triage and direct patient care experience strongly preferred
Dermatology experience preferred
Ability to work independently and make sound decisions
Excellent communication skills and strong teamwork
Professional judgment within scope of licensure
Interpersonal skills across roles, teams, and departments
Ability to manage critical patient-care issues and organizational change
Technological literacy and experience with computerized information and practice management systems

Comp & perks