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Mass General Brigham

Medication Support Coordinator

Mass General Brigham

. Support the clinic by assisting with patient medication management .

Posted 10/14/2026full-timeRemote • Massachusetts • United StatesJunior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient medication management, including prior authorization processes and electronic medical record (EMR) systems. Possesses strong communication skills and a solid understanding of medication-related issues and regulations.

Highest-signal resume keywords
Patient Medication ManagementPrior Authorization ProcessesElectronic Medical Record (EMR) SystemsMedication AdministrationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Medication AdministrationPrior Authorization PaperworkMedication Abbreviations and SymbolsMedication Indications and DosagesElectronic Medical Record (EMR) Systems
Soft Skills
Active ListeningProblem-SolvingService ExcellenceCalmness in Emotionally Charged Situations
Tools & Technologies
Microsoft Outlook
Industry Keywords
Patient ConfidentialityClinical Practice RegulationsMedication Access ProceduresInsurance Procedures

About the role

Key responsibilities & impact
  • Support the clinic by assisting with patient medication management
  • Receive, review, and facilitate requests for medication renewals
  • Review requests according to established guidelines
  • Enter pending requests in the electronic medical record and route them to the prescriber for review and signature
  • When electronic prescribing is unavailable, transmit prescription information to pharmacies by phone, fax, or paper as an agent of the provider
  • Serve as a resource for patients regarding prescription access procedures, generic medications, prior authorization requirements, insurance procedures, and other medication-related issues
  • Complete medication prior authorization paperwork or electronic forms for clinical care team sign-off in collaboration with patients
  • Monitor prior authorization status and update appropriate parties as necessary

Requirements

What you’ll need
  • High School Diploma or equivalent required
  • 1–2 years of medical office, hospital, or managed care experience required
  • 1–2 years of medication administration or pharmacy experience required
  • Experience with electronic medical record (EMR) systems preferred
  • Experience with Microsoft Outlook preferred
  • Knowledge of laws and regulations related to clinical practice and patient confidentiality
  • Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication-related questions
  • Strong written and verbal communication skills
  • Demonstrated service excellence skills, including active listening, problem-solving, and the ability to remain calm in emotionally charged situations

Benefits

Comp & perks
  • Comprehensive benefits
  • Career advancement opportunities
  • Differentials
  • Premiums
  • Bonuses as applicable
  • Recognition programs
  • Reasonable accommodation for individuals with disabilities
  • Professional growth support