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Operations Specialist
Mass General Brigham. Support Post Acute Care Management day-to-day operations within administrative functions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and analytical skills to enhance operational efficiency in healthcare settings, with proficiency in relevant software tools for data management and reporting.
Highest-signal resume keywords
Bachelor's Degree in Business Administration2+ Years of Administrative Experience1+ Years in Healthcare SettingProficiency in EpicProficiency in Microsoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementOperational SupportData CollectionReport PreparationCompliance Management
Soft Skills
Strong Organizational SkillsExcellent Communication SkillsProblem-Solving AbilitiesAbility to Work IndependentlyTeam Collaboration
Tools & Technologies
TableauEpicMicrosoft Office Suite
Industry Keywords
Post Acute Care ManagementHealthcare AdministrationOperational PerformanceRegulatory ComplianceAdministrative Operations
Tech Stack
Tools & technologiesAssemblyTableau
About the role
Key responsibilities & impact- Support Post Acute Care Management day-to-day operations within administrative functions
- Coordinate and support administrative operations to ensure efficient workflow
- Assist in developing and implementing process improvements
- Collaborate with inpatient and ambulatory departments and skilled nursing facilities to resolve operational issues
- Prepare dashboards, reports, and documentation to support decision-making and track operational performance
- Maintain records and ensure compliance with hospital policies and regulatory requirements
- Provide administrative support for special projects, including research, data collection, and project coordination
- Communicate with staff and stakeholders to support smooth hospital operations
- Monitor and manage office supplies, equipment, and other resources
- Assist with onboarding and training new staff
Requirements
What you’ll need- Bachelor's Degree in Business Administration, Healthcare Administration or related field of study required
- 2+ years of experience in an administrative or operational support role required
- 1+ years of experience in a healthcare (ambulatory or hospital) setting strongly preferred
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
- Analytical skills to assess operational processes and identify areas for improvement
- Excellent verbal and written communication skills
- Proficiency in Epic, Microsoft Office Suite, Tableau and other relevant software tools
- Strong problem-solving abilities
- Ability to work independently and as part of a team in a fast-paced environment
- Must be flexible to be on-site approximately 2 times per week at Assembly Row in Somerville, MA or at medical offices as far north as Dover, NH and as far west as Northampton, MA
- Stable, secure, and compliant workstation in a quiet environment on remote workdays
- Teams video accessed using MGB-provided equipment
Benefits
Comp & perks- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses as applicable
- Recognition programs
- Reasonable accommodation for qualified individuals with disabilities
- Hybrid work model
- MGB-provided equipment for remote workdays