Operations Specialist – Substance Use Disorders

Mass General Brigham

. Coordinate day-to-day operations across BWH ACT, BWH Bridge Clinic, and BWFH ARP, while flexing to support other PSAS programs .

Posted 10/15/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $48,547 - $69,410 per yearWebsite

About the role

Key responsibilities & impact

Coordinate day-to-day operations across BWH ACT, BWH Bridge Clinic, and BWFH ARP, while flexing to support other PSAS programs
Partner with clinical and administrative leaders to support workflows, patient access, scheduling, consult management, census tracking, and coverage
Maintain provider, staff, trainee, and program schedules; communicate operational changes and coordinate coverage
Coordinate onboarding and offboarding, including access, equipment, workspace, orientation, credentialing, and shared resources
Lead operational projects and new initiatives by maintaining plans, tracking deliverables, and supporting implementation of new workflows, programs, technology, and cross-training
Monitor Epic reports, schedules, clinical volumes, utilization, staffing, and performance data; prepare routine and ad hoc reports, presentations, and analyses
Provide high-level administrative and meeting support, including complex calendars, agendas, minutes, action items, communications, records, purchasing, and event logistics
Identify operational gaps, troubleshoot issues, improve processes, and support quality, regulatory readiness, and compliance requirements
Provide flexible onsite and administrative cross-coverage during staffing transitions, vacancies, program growth, and periods of increased need
Support purchasing, invoices, operational expenditures, resource utilization, and revenue cycle activities as assigned
Provide workflow guidance, training, orientation, and project coordination without direct supervisory responsibility

Requirements

What you’ll need

At least 2–3 years of healthcare administrative or operational experience
Associate's degree required
Bachelor’s degree in business, Healthcare Administration, or a related field preferred
Experience in a hospital, ambulatory, behavioral health, addiction treatment, or similarly complex healthcare environment preferred
Experience with project coordination, scheduling, onboarding, data reporting, or multisite operations preferred
Excellent organization, communication, problem-solving, and attention to detail
Ability to work independently, take initiative, anticipate needs, and follow work through to completion
Ability to manage competing priorities, complex schedules, projects, and deadlines in a fast-paced, multidisciplinary environment
Professional, collaborative approach with clinical teams, administrative partners, senior leaders, and internal and external stakeholders
Proficiency with Outlook, Excel, Word, PowerPoint, Loop, and Teams
Epic and familiarity with MGB systems preferred
Local travel between sites is required
Ability to provide onsite support at multiple Mass General Brigham locations

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for individuals with disabilities
Limited remote work based on operational needs