Patient Access Representative I

Mass General Brigham

. Greet patients professionally and warmly .

Posted 9/15/2026part-timeDover • New Hampshire • United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, scheduling, and insurance verification while providing exceptional customer service. Capable of managing multiple tasks in a fast-paced environment with strong attention to detail and effective communication skills.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationAppointment SchedulingCustomer ServiceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingMedical TerminologyData Entry

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention to DetailProblem-SolvingAbility to Handle Multiple Tasks

Tools & Technologies

Computer Proficiency

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient Check-InBilling PoliciesPre-AuthorizationFast-Paced Environment

About the role

Key responsibilities & impact

Greet patients professionally and warmly
Collect and verify patient demographic and insurance information and enter it into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies and procedures
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patient questions, concerns, and issues
Escalate complex or difficult situations to patient access senior staff or manager
Ensure a smooth and efficient patient check-in and discharge process
Provide excellent customer service

Requirements

What you’ll need

High School Diploma or Equivalent required
1-2 years of admitting, scheduling, registration, or insurance verification experience preferred
Knowledge of medical terminology and insurance verification procedures preferred
Ability to work in a fast-paced environment and handle multiple tasks
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Basic computer proficiency
Ability to stand, walk, sit, lift and carry 20-35 lbs, and perform listed physical activities
Rotating work shift

Benefits

Comp & perks

Competitive base pay
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for individuals with disabilities