Patient Access Representative, I

Mass General Brigham

. Ensure a smooth and efficient patient check-in and discharge process .

Posted 9/15/2026full-timeDover • New Hampshire • United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient check-in and discharge processes, with strong knowledge of medical terminology and insurance verification procedures. Excels in providing excellent customer service and managing patient interactions in a fast-paced environment.

Highest-signal resume keywords

Patient Check-In And DischargeInsurance VerificationAppointment SchedulingExcellent Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyInsurance Verification ProceduresBasic Computer ProficiencyPayment ProcessingData Entry

Soft Skills

Customer ServiceInterpersonal SkillsProblem-Solving Abilities

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Patient RegistrationFast-Paced EnvironmentRotating ShiftsDemographic InformationPre-Authorization

About the role

Key responsibilities & impact

Ensure a smooth and efficient patient check-in and discharge process
Provide excellent customer service
Collect and verify patient demographic and insurance information and enter it into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies/procedures to patients
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patient questions, concerns, and issues, escalating complex situations to patient access senior staff or manager
Greet patients professionally and courteously

Requirements

What you’ll need

High School Diploma or Equivalent required
1-2 years of admitting, scheduling, registration, or insurance verification experience preferred
Knowledge of medical terminology and insurance verification procedures preferred
Ability to work in a fast-paced environment and handle multiple tasks
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Basic computer proficiency
Ability to occasionally lift and carry 20lbs - 35lbs
Ability to work rotating shifts
Scheduled weekly hours: 40

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for disabilities