Patient Navigator – Complex Care Coordinator

Mass General Brigham

. Advocate for patients and their families, ensuring their needs and preferences are considered in care planning .

Posted 10/7/2026full-timeChestnut Hill • Massachusetts • United StatesJunior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, care coordination, and community resource navigation, ensuring patients and families are informed and empowered in their healthcare decisions. Proficient in maintaining accurate documentation and collaborating with interdisciplinary teams to enhance patient care.

Highest-signal resume keywords

Patient AdvocacyCare CoordinationCommunity Resource NavigationElectronic Health RecordsCase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's DegreeSocial WorkCommunity HealthCase ManagementHealthcare Resources Knowledge

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

Case Management SoftwareElectronic Health Records

Industry Keywords

Patient Care ServicesHealthcare ProvidersSupport GroupsFinancial Assistance ProgramsTransportation Services

About the role

Key responsibilities & impact

Advocate for patients and their families, ensuring their needs and preferences are considered in care planning
Serve as a liaison between patients, healthcare providers, and other relevant stakeholders
Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans
Assist patients in understanding and adhering to care plans
Identify and connect patients with healthcare and community resources, including support groups, financial assistance programs, and transportation services
Educate patients and families about medical conditions, treatment options, and self-care strategies
Ensure patients are informed and empowered to participate in healthcare decisions
Maintain accurate documentation of patient interactions, care plans, and resource referrals

Requirements

What you’ll need

Bachelor's Degree in related field of study required; relevant experience may be accepted in lieu of a degree
1+ years of experience in social work, community health, case management or related field required, preferably in a clinical setting
Strong knowledge of healthcare resources, community services, and patient advocacy
Excellent communication and interpersonal skills
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences
Strong organizational and time management skills
Familiarity with electronic health records and case management software
Stable, quiet, secure, compliant workstation for remote workday

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
MGB-provided equipment for remote workday
Reasonable accommodation for applicants with disabilities