Patient Navigator, Complex Care Coordinator

Mass General Brigham

. Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process .

Posted 10/1/2026full-timeNewburyport • Massachusetts • United StatesJunior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, care coordination, and community resource navigation, ensuring patients and families are informed and empowered in their healthcare decisions. Proficient in maintaining accurate documentation and collaborating with interdisciplinary teams to enhance patient care.

Highest-signal resume keywords

Patient AdvocacyCare CoordinationHealthcare Resource KnowledgeExcellent Communication SkillsElectronic Health Records Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care PlanningCommunity Resource IdentificationMedical Condition EducationSelf-Care Strategy DevelopmentDocumentation Management

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

Case Management SoftwareElectronic Health Records

Industry Keywords

Community HealthPatient EngagementHealthcare Providers LiaisonSupport GroupsFinancial Assistance Programs

About the role

Key responsibilities & impact

Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process
Serve as a liaison between patients, healthcare providers, and other relevant stakeholders
Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans
Assist patients in understanding and adhering to their care plans
Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services
Educate patients and their families about medical conditions, treatment options, and self-care strategies
Ensure patients are informed and empowered to participate in healthcare decisions
Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals

Requirements

What you’ll need

Bachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree
1+ years of patient facing, community health, medical office or other related experience strongly preferred
Strong knowledge of healthcare resources, community services, and patient advocacy
Excellent communication and interpersonal skills
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences
Strong organizational and time management skills
Familiarity with electronic health records and case management software
Stable, secure, and compliant workstation in a quiet environment for remote workdays
Teams video accessed using MGB-provided equipment

Benefits

Comp & perks

1 day per week remote from home
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for individuals with disabilities
MGB-provided equipment for remote workdays