Patient Services Coordinator II – Endoscopy Scheduling

Mass General Brigham

. Perform routine administrative and clerical duties relating to a clinical service or physician practice office .

Posted 9/17/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative and clerical duties within a clinical setting, including patient scheduling, billing processes, and effective communication. Capable of managing multiple tasks while adhering to office procedures and standards.

Highest-signal resume keywords

Office Experience 2-3 YearsProficiency With Office SuiteEffective Written And Verbal Communication SkillsOrganizational And Time Management SkillsCertified Medical Administrative Assistant [CMAA] Preferred

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingBilling ProcessesFilingCopyingScanningPrintingFaxingDocument ManagementAppointment ManagementMessage Taking

Soft Skills

Effective CommunicationTime ManagementProblem SolvingOrganizational SkillsInterpersonal Skills

Tools & Technologies

Phone SystemScheduling SystemsRegistration SystemsBilling Systems

Certifications & Qualifications

Certified Medical Administrative Assistant [CMAA]

Industry Keywords

Clinical ServicePhysician PracticePatient RecordsLaboratory Test ResultsPrior Authorizations

About the role

Key responsibilities & impact

Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Greet and assist patients
Answer telephones, assist callers with routine inquiries, and schedule appointments
File materials in patient folders and print appointment schedules
Process patient billing forms and scan documents to patient medical records/LMR
Call for patient medical records and laboratory test results
Open and distribute unit mail or faxes
Type forms, records, schedules, memos, and other materials as directed
Accept co-payments when required
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
Act as “Super User” for scheduling, registration, and billing systems
Provide assistance and training to others in these areas
Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at a more advanced competency level

Requirements

What you’ll need

High School Diploma or Equivalent required
Office experience 2-3 years required
Proficiency with all Office Suite
Knowledge of office operations and standards
Understanding of office procedures, including filing, copying, scanning, printing, and faxing
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate
Effective written and verbal communication skills
Ability to understand work-related documents and compose/edit e-mails, memos, and letters
Ability to take complete and accurate messages
Ability to manage one's own time and the time of others
Organizational and time management skills to manage multiple tasks, follow established protocols, and work within systems
Certified Medical Administrative Assistant [CMAA] preferred

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for applicants with disabilities