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Practice Assistant Lead
Mass General Brigham. Serve as a lead resource for administrative and clinical support staff, providing guidance, training, and day-to-day support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare administration, operational efficiency, and team leadership, with a strong focus on patient experience and staff development. Proficient in managing clinic workflows and implementing best practices in a fast-paced clinical environment.
Highest-signal resume keywords
Healthcare AdministrationEHR SystemsLeadership ExperienceMedical TerminologyProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare ExperienceBilling ProcessesCoding ProcessesOperational EfficiencyWorkflow Coordination
Soft Skills
Communication SkillsOrganizational SkillsTeam DevelopmentPatient Interaction
Tools & Technologies
Healthcare Office Technology
Certifications & Qualifications
Associate's Degree in Healthcare Administration
Industry Keywords
Clinical EnvironmentPatient Flow ManagementAppointment CoordinationClinic PoliciesStaff Onboarding
About the role
Key responsibilities & impact- Serve as a lead resource for administrative and clinical support staff, providing guidance, training, and day-to-day support
- Help coordinate daily clinic operations to maintain efficient workflows and a positive patient experience
- Partner with providers and care teams to manage patient flow and appointment coordination
- Support implementation and consistency of clinic policies, procedures, and best practices
- Assist with onboarding and training new team members and ongoing staff development
- Address patient questions, concerns, and feedback professionally and promptly
- Identify opportunities to improve operational efficiency and support practice goals
Requirements
What you’ll need- Associate's degree in Healthcare Administration or a related field required
- Bachelor's degree preferred
- Equivalent combinations of education and relevant healthcare experience may be considered
- 3-5 years of experience in a healthcare setting
- 2-3 years of experience serving in a leadership, lead, or supervisory capacity
- Strong communication, organization, and problem-solving skills
- Experience working with EHR systems and healthcare office technology
- Knowledge of medical terminology, billing, and coding processes
- Ability to manage multiple priorities in a fast-paced clinical environment
- Ability to perform the listed physical requirements, including frequent standing, walking, lifting, carrying, balancing, reaching, handling, fingering, and constant talking, hearing, and near/far vision
Benefits
Comp & perks- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses as applicable
- Recognition programs
- Reasonable accommodation for individuals with disabilities