Practice Assistant, Senior

Mass General Brigham

. Perform administrative and clerical duties for a clinical service or physician practice office .

Posted 10/6/2026full-timeWaltham • Massachusetts • United StatesSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and clerical capabilities in a clinical setting, with expertise in scheduling, billing, and office operations. Proficient in MS Office applications and effective in communication and time management.

Highest-signal resume keywords

Clinical Administrative SupportScheduling and Registration SystemsMS Office ProficiencyPatient Billing ProcessingEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office OperationsPatient Appointment ManagementDocument ScanningSurgical SchedulingTime ManagementProofreadingFilingCopyingFaxingHandling Co-Payments

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

MS OutlookMS WordMS ExcelMS PowerPointPhone System

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Clinical ServicePatient RecordsAppointment RecordsPrior AuthorizationsPractice Assistants

About the role

Key responsibilities & impact

Perform administrative and clerical duties for a clinical service or physician practice office
Make patient appointments and maintain appointment records
Assist callers with routine inquiries and schedule appointments
Process patient billing forms and scan documents to patient medical records/LMR
Act as Super User for scheduling, registration, and billing systems
Provide assistance and training to others in scheduling, registration, and billing
Perform complex or specialized functions such as surgical scheduling and schedule changes/blocking
Provide functional guidance to Office and Practice Assistants
Oversee daily activities of practice staff with the Supervisor
Accept co-payments when required
Handle, screen, and take messages regarding prior authorizations, provider questions, prescription refills, and test results

Requirements

What you’ll need

High School Diploma or Equivalent required
3-5 years of office experience required
Strong technology and MS Office skills, including advanced Outlook, Word, Excel, and PowerPoint
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing
Ability to use the phone system, manage non-routine phone calls, and solve routine issues
Effective written and verbal communication skills
Ability to understand work-related documents and compose/edit emails, memos, and letters
Ability to manage own time and others' time
Strong organization and time management skills
Ability to manage multiple tasks, follow established protocols, and work within systems
Ability to proofread and edit written documents
Ability to lift and carry 20-35 pounds

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for qualified individuals with disabilities