Senior Practice Assistant

Mass General Brigham

. Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision .

Posted 10/8/2026full-timeBoston • Massachusetts • United StatesSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and clinical support capabilities, including proficiency in MS Office and effective communication skills. Capable of managing scheduling, patient billing, and providing guidance to practice staff while maintaining efficient office operations.

Highest-signal resume keywords

MS Office ProficiencyPatient SchedulingBilling ProcessingOffice Operations KnowledgeEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced OutlookWord ProcessingExcel SpreadsheetsPowerPoint PresentationsPatient BillingDocument ScanningAppointment SchedulingFiling ProceduresProofreadingEditing

Soft Skills

Time ManagementOrganizational SkillsEffective CommunicationProblem SolvingInterpersonal Skills

Tools & Technologies

Phone SystemScheduling SystemsRegistration SystemsBilling Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Clinical Service OperationsAdministrative FunctionsPatient AppointmentsCo-PaymentsPrior Authorizations

About the role

Key responsibilities & impact

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision
Performs routine administrative and clerical duties relating to a clinical service or physician practice office
Makes patient appointments and maintains appointment records
Assists callers with routine inquiries and schedules appointments
Processes patient billing forms and scans documents to patient medical records/LMR
Acts as “Super User” for scheduling, registration, and billing systems
Provides assistance and training to others in these areas
May perform complex or specialized functions, such as surgical scheduling and schedule changes/blocking
Provides functional guidance to Office and Practice Assistants
In conjunction with the Supervisor, oversees the daily activities of practice staff
May accept co-payments
Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results

Requirements

What you’ll need

High School Diploma or Equivalent required
Office experience 3-5 years required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively, including composing/editing e-mails, memos, and letters, and taking complete and accurate messages
Managing one's own time and the time of others
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
Ability to proofread and edit written documents
Ability to stand, walk, sit, lift and carry 20–35 lbs, and perform required physical tasks
Must work day shift; 40 scheduled weekly hours

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for individuals with disabilities