Unit Secretary

Mass General Brigham

. Perform secretarial duties and coordinate unit/floor procedures under the Nursing Director .

Posted 9/21/2026part-timeJamaica Plain • Massachusetts • United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while providing clerical support in a healthcare setting. Proficient in managing patient information and coordinating with healthcare teams to ensure efficient unit operations.

Highest-signal resume keywords

Medical Terminology KnowledgeMicrosoft Office ProficiencyClerical Support ExperienceCustomer Service SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementScheduling AppointmentsData EntryBed ManagementMedication Reconciliation

Soft Skills

Interpersonal SkillsOrganizational SkillsAdaptabilityCommunication SkillsFlexibility

Tools & Technologies

MeditechQuadramedVOCERA

Industry Keywords

HealthcarePatient CareCustomer ServiceInterdisciplinary CareQuality Improvement

About the role

Key responsibilities & impact

Perform secretarial duties and coordinate unit/floor procedures under the Nursing Director
Answer and manage unit phone calls, take messages, and place pages and calls
Collaborate with healthcare team members and other departments
Schedule patient diagnostic tests, appointments, and consults
Maintain, label, copy, and file patient medical records
Initiate and track Facilities, Bio Med, Housekeeping, and IT requests and work orders
Order, expedite, and distribute unit, clerical, and patient-care supplies
Coordinate patient admissions, transfers, discharges, transportation, and equipment
Use bed management, Meditech, Quadramed, VOCERA, and other hospital systems
Enter and update administrative, bed management, diet, code status, medication reconciliation, restraint, billing, and recovery-charge information
Receive and orient visitors and provide basic unit information
Answer patient call lights and communicate requests to clinical staff
Provide clerical support and back-up patient transport coverage
Float to other pods or units as requested
Orient or precept new personnel and act as a resource
Attend staff meetings, safety events, continuing education, and quality-improvement activities
Participate in unit projects, committees, SEAQ programs, and interdisciplinary patient/family-centered care

Requirements

What you’ll need

High School Diploma or Equivalent required
Associate's Degree preferred
1-2 years of experience in a medical or customer service setting preferred
Knowledge of Medical Terminology preferred
Computer knowledge of Microsoft Office strongly preferred
Excellent interpersonal skills
Ability to work as a team member
Ability to work under stressful conditions and adapt to interruptions, emergencies, and acutely ill patients
Ability to work independently with well-developed organizational skills
Demonstrated verbal and written communication skills
Flexibility and willingness to adapt to diverse roles
Knowledge and skills to provide indirect care appropriate to adolescent through geriatric patients
Ability to sit and/or stand for an extended period of time
Ability to assist lifting and carrying up to 20 lbs.
Ability to assist with patient transportation
Demonstrated customer service skills
Every other weekend and holiday rotation
16 hours weekly; two 8-hour rotating shifts

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Reasonable accommodation for disabilities
Continuing education opportunities
Regular employee status