WFM Configuration Specialist

Mass General Brigham

. Configure, implement, test and optimize UKG Pro WFM to align with operational workflows .

Posted 9/15/2026full-timeSomerville • Massachusetts • United StatesJuniorMid-Level💰 $75,275 - $109,554 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and implementing UKG Pro WFM solutions, with a strong focus on testing, user training, and ongoing support. Possesses exceptional communication and problem-solving skills to effectively collaborate with stakeholders and develop tailored solutions.

Highest-signal resume keywords

UKG Pro WFM ConfigurationTest Plan DevelopmentUser TrainingAnalytic Problem-SolvingMicrosoft Office 365 Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UKG Pro WFM ImplementationTesting and ValidationSoftware Application SupportEnd-User Documentation DevelopmentTailored Solutions Creation

Soft Skills

Clear CommunicationInterpersonal SkillsCollaboration with StakeholdersEffective Problem-Solving

Tools & Technologies

UKG Pro WFMMicrosoft Office 365

Industry Keywords

TimekeepingAdvanced SchedulingAttestationAnalyticsReporting

About the role

Key responsibilities & impact

Configure, implement, test and optimize UKG Pro WFM to align with operational workflows
Conduct thorough testing and validation of configurations
Train end users on software applications
Develop end-user documentation
Provide ongoing software application support by identifying and resolving issues
Engage in dedicated project work
Participate in regular team meetings about activities, issues and updates
Participate in professional development activities such as webinars, workshops and online training

Requirements

What you’ll need

Expertise configuring and implementing at least one UKG Pro WFM area: Timekeeping, Advanced Scheduling, Attestation, Analytics or reporting
Experience writing and executing test plans for direct and regression testing
Clear and effective communication to collaborate with stakeholders and provide technical guidance
Ability to create tailored solutions aligned with enterprise standardization
Bachelor's Degree in Information Systems preferred
Experience in the development, support or operation of software applications: 2–3 years required
Exceptional verbal and written communication skills
Exceptional interpersonal skills with technical and non-technical staff
Demonstrated analytic and problem-solving skills
Knowledge of Microsoft Office 365 and other office productivity solutions
M–F Eastern Business hours
Must work onsite 1x weekly and be flexible for additional onsite days as scheduled
Remote work days require a stable, secure, quiet, compliant workstation using MGB-provided equipment

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Professional development activities such as webinars, workshops, and online training
MGB-provided equipment for remote work days
Reasonable accommodation for individuals with disabilities