Customer Care Specialist

MassMutual

. Answer questions and provide support for career agents via 800-number phone lines .

Posted 11/4/2026full-timeUnited StatesJunior💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to provide accurate and prompt support to registered representatives and customers. Proficient in navigating multiple systems while maintaining compliance with regulatory requirements.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office Suite ProficiencyCompliance KnowledgeMultitasking AbilityFinancial Products Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceResearch SkillsRegulatory ComplianceMultitaskingFast-Paced Environment Adaptability

Soft Skills

Professional CommunicationRapport BuildingProblem SolvingTeam CollaborationOpen-Mindedness

Certifications & Qualifications

High School Diploma or GEDFINRA Background Check Eligibility

Industry Keywords

Registered RepresentativesCareer AgentsFinancial ProductsHospitalityRetail Sales

About the role

Key responsibilities & impact

Answer questions and provide support for career agents via 800-number phone lines
Provide primary service contact with registered representatives
Conduct research and work with appropriate resources to obtain valid information
Consult resources to identify actions required under corporate compliance and regulatory requirements
Provide professional, accurate, prompt service to registered representatives and customers
Establish rapport with servicing agencies with complex needs and/or high volumes
Serve as a subject matter expert in one or more lines of business
Expand knowledge into other areas of the business
Foster an atmosphere where differing ideas and opinions are welcome

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma (or GED)
Must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA
Must be willing to work any shift within 8am-6pm Eastern Time (7am-5pm CST; 5am-4pm MST), based on business need
Must be able to attend the mandatory training class without interruption from January 11th, 2027 through February 8th, 2027
Monday–Friday availability; no weekends
Ability to work in a fast-paced, metric-driven environment
Proficiency in multitasking and navigating multiple systems and windows
Proficiency with Microsoft Office Suite
2+ years of customer service experience preferred as an ideal qualification
Experience with financial products, hospitality, or retail sales with a high degree of direct consumer contact preferred as an ideal qualification

Benefits

Comp & perks

5% annual bonus opportunity
10 Weeks Paid Virtual Training
Clear areas of ownership and accountability
Access to learning, development, and internal networks
Employee-led communities and forums
Industry leading pay and benefits
Incentive and bonus opportunities
Total Rewards benefits offerings