Client Technologies Technician

MasterCorp, Inc.

. Provide Level I user support as the primary technical support resource .

Posted 10/9/2026full-timePhoenix • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing Level I technical support, including troubleshooting desktop hardware and software, managing trouble tickets, and delivering customer service. Capable of coordinating with network services and DevOps teams while maintaining effective communication with end-users.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsCustomer ServiceBilingual English/SpanishNetwork Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop Hardware SupportSoftware InstallationTroubleshooting Network IssuesSQL ExperienceTrouble Ticket Management

Soft Skills

Problem-Solving SkillsWritten CommunicationVerbal CommunicationAdaptabilityWorkload Prioritization

Tools & Technologies

Operating SystemsOffice ApplicationsNetwork PrintersDesktop Software Packages

Certifications & Qualifications

Associate DegreeCertificate in Related Field

Industry Keywords

User SupportEnd-User TrainingOn-Premise Equipment MaintenanceInventory Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide Level I user support as the primary technical support resource
Provide technical support and advice over the phone, via chat, and deskside
Log, resolve, and escalate trouble tickets
Install, modify, and make minor repairs to personal computer hardware and software systems
Provide technical advice and support to system users
Visit sites as directed to aid with or inventory and maintain on-premise equipment
Deploy, maintain, repair, and troubleshoot desktop hardware, workstations, network printers, and desktop software packages
Install software images and packages, including operating systems, networking components, and office applications
Troubleshoot network issues and ISP connections
Provide customer service and basic end-user training
Inventory hardware and follow procedures for entering support tickets
Provide telephone, in-person, and online support to end-users
Coordinate activities with network services and DevOps teams
Perform additional tasks as directed by MasterCorp management

Requirements

What you’ll need

Associate degree or certificate in related field, or at least 2 years of equivalent experience
Basic computer troubleshooting skills
Simple networking experience
SQL experience is a plus
Adaptable to everchanging environments
Ability to prioritize workloads appropriately
Excellent problem-solving skills
Written and verbal communication skills
Bilingual English/Spanish preferred
Ability to perform physical requirements including standing, walking, pushing, pulling, moving, lifting up to 25 lbs, bending, reaching, occasional ascending/descending, and repetitive motions

Benefits

Comp & perks

Inclusive workplace fostering growth, creativity, and opportunity to make an impact
Reasonable accommodations for individuals with disabilities
Saturday and Sunday remote work