MasterCorp, Inc.

Administration

• Coordinate office activities and operations
• Provide clerical and administrative support to management
• Oversee staffing and daily workflow of administrative staff
• Assign responsibilities to ensure efficient administrative operations
• Maintain business relationships with clients, vendors, and Associates
• Assist with payroll information consolidation and respond to payroll inquiries
• Consolidate invoices and transmit them to Accounts Payable
• Create and update databases and records for financial information and other data
• Support Accounts Receivable with billing and respond to inquiries
• Assist with past-due client calls
• Track annual pricing, automatic increases, and contract renewal dates
• Manage petty cash requisition, distribution, and tracking
• Perform and record bank deposits
• Generate and distribute weekly metrics
• Maintain communication boards and document logs
• Assist with proposals for scope-of-work changes and potential new clients
• Facilitate Associate benefit and payroll questions
• Monitor Fleetio and GPS for the vehicle fleet
• Respond to new business inquiries and client requests
• Facilitate client concerns to appropriate operations managers
• Plan and coordinate meetings and appointments
• Track due dates and gather schedules, reports, and forecasts from Division Managers
• Order office and breakroom supplies
• Distribute incoming mail and packages and send outgoing mail
• Maintain the office and breakroom to MasterCorp’s cleanliness standards

Office Administrator

Operations

• Report directly to the Regional Director
• Help plan and oversee daily operations of the region to achieve goals and objectives
• Assist with hiring and training new employees
• Help onboard foreign guest workers, including H2B and J1 visa holders
• Organize and oversee assigned staff schedules and work
• Provide coverage for open management positions within the region
• Handle employee discipline and termination in accordance with company policy
• Plan and organize daily production and operations activities
• Measure productivity using performance data, financial data, and activity reports
• Coordinate with human resources, finance, logistics, marketing, and sales departments
• Oversee shipping and receiving functions
• Assist with transportation of team members between airports, housing, and resorts
• Conduct weekly inspections, inventory counts, and weekly reports
• Cover Manager and Dispatcher needs when short staffed
• Track weekly Carpet, HR, and Training schedules
• Determine labor needs to meet production goals
• Assist with budget preparation for the operations unit
• Coordinate pricing, timing, sales promotions, and products with marketing and sales departments
• Assist with or prepare and update the operations manual and policies
• Perform additional tasks as directed by MasterCorp Management

Regional Operations Manager – Resort Operations

Supervisor

• Develop and maintain a high standard of excellence within staff
• Assign duties to housekeeping personnel
• Prep rooms for housekeepers during busy/peak periods as needed
• Clean rooms using MasterCorp’s 7-step cleaning process during busy/peak periods as needed
• Assist in training existing staff and new recruits
• Report unit maintenance issues according to company procedure
• Examine carpets, drapes, and furniture for stains, damage, or wear and report as necessary
• Inspect and prepare clean units and report them as vacant and ready
• Inspect units and complete the required amount of report cards per week
• Replace kitchen inventory and supplies as needed
• Maintain clean and organized storage closets
• Report lost and found items to the Executive Housekeeper
• Ensure a safe working environment at each site and office
• Ensure housekeeping staff maintain urgency so units are turned on time
• Be prompt with all assignments and appointments
• Utilize supplies and equipment efficiently and effectively
• Perform inventory and linen supplies
• Assist in linen inventories as directed
• Manage time efficiency of direct reports
• Assist in solving guest complaints promptly
• Cultivate and develop strong, positive customer relations
• Assist resort guests and owners
• Maintain knowledge of the resort
• Perform other duties and tasks as assigned in conjunction with contracted client services