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Match Group

Global Operations Specialist

Match Group

. Protect the ecosystem, prevent fraudulent activity, enforce Terms of Service, and improve user experience across multiple dating app platforms .

Posted 9/15/2026full-timeLos Angeles • California • United StatesJunior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail while investigating and resolving complex user issues across Trust & Safety and member support. Proficient in coordinating with cross-functional teams to enhance user experience and enforce community guidelines.

Highest-signal resume keywords
Trust & Safety ManagementZendesk ProficiencyAnalytical SkillsProcess ImprovementComplex Case Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Outstanding JudgmentTime ManagementAdaptabilityCritical ThinkingTeam Collaboration
Tools & Technologies
Zendesk
Industry Keywords
User ExperienceCommunity GuidelinesFraud PreventionEscalation ManagementContent Moderation

About the role

Key responsibilities & impact
  • Protect the ecosystem, prevent fraudulent activity, enforce Terms of Service, and improve user experience across multiple dating app platforms
  • Investigate, troubleshoot, and resolve sensitive, complex escalations across Trust & Safety and member support
  • Investigate bug and app functionality reports and work with Engineering to resolve issues
  • Collect user feedback on new product and feature rollouts
  • Address high-pressure issues, gray areas, and policy/process changes
  • Address sensitive content issues such as graphic content and hate speech
  • Coordinate with cross-functional partners across Trust & Safety, Engineering, Communications, Marketing, Legal, and outsourced partner teams
  • Contribute to or own organizational projects and drive process improvements
  • Support and protect Match Group's user base by investigating safety issues, abuse, bugs, and app functionality issues and enforcing Community Guidelines and Terms of Service

Requirements

What you’ll need
  • Bachelor's degree or higher, or equivalent
  • Minimum of 1+ years in a similar role
  • Basic knowledge of Zendesk
  • Ability to understand and summarize complex cases quickly
  • Outstanding analytical skills and excellent judgment
  • Highly flexible and adaptable
  • Ability to multitask and manage large volumes of emails in a fast-paced environment
  • Outstanding time management and prioritization skills
  • Quick learner
  • Great teammate
  • Tech savvy
  • Strong attention to detail
  • Passion for helping people
  • Ability to use critical thinking and logic to isolate and resolve issues

Benefits

Comp & perks
  • Medical, mental health, and wellness benefits
  • 100% employer match on 401k contributions up to 10%, capped at $10,000
  • Employee stock purchase program
  • Generous PTO
  • 14 paid holidays
  • Annual training allowance for professional development
  • ERG membership opportunities and events
  • 20 weeks of 100% paid parental leave
  • Fertility, adoption, and child care resources
  • Pet insurance and discounts
  • Company events and gatherings