Customer Success Manager – LATAM

Matific

. Lead onboarding for new schools, ensuring smooth and successful platform integration .

Posted 9/18/2026part-timeBuenos Aires • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, training, and relationship management to enhance platform engagement and retention. Proficient in analyzing usage data to drive insights and maximize renewals and upsells.

Highest-signal resume keywords

Client Services ExperienceCustomer Relationship ManagementData AnalysisConsultative ApproachBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform IntegrationAccount ReviewsLicense MonitoringUpsellingWebinar SchedulingTraining DeliveryUsage Data TrackingRenewal Invoicing

Soft Skills

Exceptional Communication SkillsCollaborative Team PlayerPositive MindsetResults-Driven Attitude

Tools & Technologies

Matific Platform

Industry Keywords

Education Sector ExperienceCustomer EngagementRetention Strategies

About the role

Key responsibilities & impact

Lead onboarding for new schools, ensuring smooth and successful platform integration
Provide proactive training and support to local customers onsite and online
Schedule webinars and conference calls across customers' time zones
Foster customer relationships through regular check-ins and value-added services
Identify opportunities to increase platform engagement and retention
Deliver account reviews to ensure customers achieve desired outcomes
Monitor license usage and upsell additional licenses
Maximize annual renewals by school number and value
Collaborate with marketing on success stories, case studies, and testimonials
Develop innovative retention ideas
Stay current with Matific platform features and developments
Generate renewal and upsell license invoices
Track and analyze platform usage data and provide insights and recommendations

Requirements

What you’ll need

At least 3 years of client services experience
Ability to work in a hybrid environment, balancing remote and on-site responsibilities
Strong consultative approach with a positive and solution-oriented mindset
Exceptional verbal and written communication skills; bilingual proficiency is a plus
High energy, a collaborative team player, and a results-driven attitude with a passion for success
Education sector experience is a bonus but not essential

Benefits

Comp & perks

A business with a strong purpose to provide quality education to children globally
A fast-paced environment, fast-growing SaaS company
Work with ministries of education, leading high-profile global publishers and partners
Work closely alongside seasoned, successful entrepreneurs
Opportunity to innovate and challenge the status quo
Great remuneration package with significant upside potential