Matific

Customer Success Manager

• Lead onboarding for new schools, ensuring smooth and successful platform integration
• Provide proactive training and support to local customers onsite and online
• Schedule webinars and conference calls across customers' time zones
• Foster customer relationships through regular check-ins and value-added services
• Identify opportunities to increase platform engagement and retention
• Deliver account reviews to ensure customers achieve desired outcomes
• Monitor license usage and upsell additional licenses
• Maximize annual renewals by school number and value
• Collaborate with marketing on success stories, case studies, and testimonials
• Develop innovative retention ideas
• Stay current with Matific platform features and developments
• Generate renewal and upsell license invoices
• Track and analyze platform usage data and provide insights and recommendations

Customer Success Manager – LATAM

Vice President

• Own the LATAM region and work alongside and lead an existing team
• Build and convert a pipeline spanning government, multilateral, and enterprise opportunities across the region
• Engage ministers, vice-ministers, secretaries of education, school network leaders, and country directors at UNICEF, the World Bank, and IDB
• Own Strategic Market Entrances across the region through nationwide publishing groups, telcos, large-scale distribution consortia, and comparable institutional alliances
• Partner with Matific’s Global Director of Strategic Partnerships and CEO to integrate LATAM relationships and market knowledge into the global government and multilateral playbook
• Originate incremental government, multilateral, and enterprise opportunities beyond the existing LATAM pipeline
• Use an existing network to secure first meetings and executive access, leading relationships through signature
• Open non-traditional funding routes for curriculum extensions, particularly financial literacy
• Represent Matific externally at government meetings, multilateral forums, education conferences, and ecosystem events
• Lead commercial negotiations from first conversation through signed agreement, structuring pilots, licensing models, and procurement routes
• Identify, negotiate, and structure high-impact market-entry vehicles that unlock entire jurisdictions
• Identify and prioritize opportunities tied to active financing cycles, including GPE grants and World Bank/IDB-financed education programs
• Feed market and relationship intelligence into Matific’s global government and multilateral business-development function
• Build a net-new pipeline while working alongside existing account owners on flagship relationships
• Lead and coach the LATAM business-development team
• Deliver qualified regional pipelines, recurring decision-maker access, Strategic Market Entrances, funded opportunities outside ministry budgets, and a repeatable regional commercial playbook

Customer Success Manager – LATAM

Vice President, Strategic Growth, LATAM – Caribbean