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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts, driving retention and revenue growth through effective relationship management and strategic intervention. Proficient in utilizing Salesforce for pipeline management and reporting while maintaining a strong understanding of cloud/SaaS products.
Highest-signal resume keywords
Customer Success ManagementSalesforce ProficiencyAccount Recovery StrategiesCloud/SaaS Product KnowledgeContract Negotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRetention StrategiesRevenue Target AchievementContract ClosingPipeline HygieneForecastingReportingTechnical Fluency
Soft Skills
Organizational SkillsDirect CommunicationIndependencePressure Management
Industry Keywords
Customer AccountsChurn Risk ManagementRemediation PlansCustomer Voice RepresentationTechnical Support Collaboration
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own and actively manage a portfolio of customer accounts
- Track usage, account health, and commercial status
- Prioritize effort based on account risk or opportunity
- Convert pay-as-you-go customers to committed annual agreements by building business cases and closing contracts
- Diagnose struggling accounts and create remediation plans
- Coordinate resources to return at-risk accounts to healthy status
- Monitor early signs of decline and intervene before churn risk develops
- Partner with technical, support, and product teams to resolve issues
- Represent the customer voice internally and escalate accounts requiring deeper commercial or technical expertise
Requirements
What you’ll need- Demonstrable experience managing a portfolio in customer success, account management, or renewals/sales, with a track record of hitting retention or revenue targets
- Experience walking a customer through a pricing or contract change and closing it
- Comfortable with cloud/SaaS products and able to diagnose why a customer is struggling without needing an engineer in the room
- Track record of recovering a dissatisfied or at-risk customer relationship
- Fluent in Salesforce or equivalent, including pipeline hygiene, forecasting, and reporting
- Organized under volume, direct with customers, able to operate independently with minimal hand-holding, and steady under pressure
- Sufficient technical fluency to hold credible product conversations
Benefits
Comp & perks- Company Equity
- 30 days holiday + bank holiday
- 5 days paid volunteering leave
- Private Health Insurance
- Life Insurance
- Pension
- Access to mental health support
- Flexible working culture promoting work-life balance