Customer Solutions Specialist

Mattr

. Partner with Territory Sales Managers to identify and qualify project-based sales opportunities .

Posted 9/29/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$75,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and coordination within the civil construction industry, with a strong ability to interpret construction plans and specifications. Proficient in utilizing CRM systems and project tracking tools to enhance operational efficiency and support project execution.

Highest-signal resume keywords

Project ManagementCivil Construction ExperienceCRM System ProficiencyConstruction Plan InterpretationTechnical Sales Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationEstimatingConstruction ManagementOpportunity IdentificationMarket AnalysisBudgetingQuotingTechnical Documentation ReviewProcess OptimizationOperational Efficiency

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCollaborationCustomer Experience Enhancement

Tools & Technologies

Microsoft Office SuiteCRM SystemsProject Tracking Tools

Industry Keywords

Commercial ConstructionCivil Engineering TechnologyProject-Based SalesConstruction Bidding ProcessesMarket Intelligence

About the role

Key responsibilities & impact

Partner with Territory Sales Managers to identify and qualify project-based sales opportunities
Utilize online bid resources and market information to uncover potential conversion opportunities
Evaluate opportunities submitted through distributors and contractors
Develop project-specific action plans to move opportunities through the sales pipeline
Support opportunities from initial qualification through execution
Maintain accurate project information within the CRM system
Coordinate project activities with drafting, engineering, and internal support teams
Monitor project status, probability, timelines, and anticipated shipment dates
Review technical deliverables, drawings, and project documentation for accuracy and completeness
Collaborate on pricing strategies and support budgetary and formal quotations
Ensure customers and sales partners receive timely and accurate project information and technical deliverables
Review civil construction plans and specifications to understand project requirements
Collaborate with engineering teams to provide project recommendations and technical input
Act as a liaison between customers, sales personnel, engineers, and internal stakeholders
Engage with distributors, contractors, engineering firms, consultants, regulators, and other project partners
Foster collaboration across sales, engineering, marketing, manufacturing, accounting, and project management teams
Maintain competitor and market intelligence databases
Identify process optimization and operational efficiency opportunities
Contribute ideas that enhance customer experience and support business growth

Requirements

What you’ll need

2-4 years of experience in a related field, preferably within commercial construction, civil construction, manufacturing, project coordination, estimating, customer solutions, or inside sales environments
Experience supporting project-based work from opportunity identification through project completion
Ability to understand and interpret construction plans and specifications
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite
Ability to work effectively in a remote environment while supporting teams operating in Pacific and Mountain Time
Bachelor's degree or college diploma in Engineering, Construction Management, Civil Engineering Technology, or a related discipline (preferred)
3-5 years of related industry experience (preferred)
Civil construction, estimating, engineering, project coordination, or construction management experience (preferred)
Experience working with CRM systems and project tracking tools (preferred)
Familiarity with project quoting, construction bidding processes, and technical sales support (preferred)

Benefits

Comp & perks

Flexible health, dental & vision benefits with HSA rollover
Employer-paid Life, AD&D, and Disability insurance
Attractive incentive bonus plans
24/7 Employee & Family Assistance Program (EFAP)
Wellness and mental health support programs
Exclusive discounts (Perkopolis & GoodLife Fitness)