Sleep Expert – Sales

Mattress Firm

. Elevate and enhance the customer's in-store experience as a trusted sleep authority .

Posted 10/22/2026full-timeMountain View • California • United StatesMid-LevelSenior💰 $60,000 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enhancing customer experiences and driving sales performance through effective product knowledge and relationship management. Proficient in executing selling programs and leveraging digital tools to support an omnichannel retail environment.

Highest-signal resume keywords

Sales PerformanceCustomer Relationship ManagementTechnical Product KnowledgeDigital Tools ProficiencyOmnichannel Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales PerformanceProduct KnowledgeCustomer Issue ResolutionKPI ManagementWeight Lifting (50+ Pounds)

Soft Skills

Customer Relationship CultivationEngagement Skills

Tools & Technologies

Digital Tools

Industry Keywords

Omnichannel ExperienceSleep AuthorityMattress Selling ProgramsBrand AwarenessCompetitor Monitoring

About the role

Key responsibilities & impact

Elevate and enhance the customer's in-store experience as a trusted sleep authority
Offer best-in-class products and help customers find their dream mattress
Execute Mattress Firm selling programs using digital tools
Support a seamless omnichannel experience and create a compelling, engaging customer environment
Cultivate strong customer relationships
Provide technical and product knowledge information to customers
Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
Monitor competitor offerings, advertisements, and services
Leverage social media to increase brand awareness and sales

Requirements

What you’ll need

Lift, push, or pull 50+ pounds
Legal authorization to work in the United States without the need for sponsorship
Proof of eligibility to work in the United States
Ability to execute Mattress Firm selling programs using digital tools
Ability to provide technical and product knowledge information to customers
Ability to drive individual sales performance and KPIs
Ability to maintain customer relationships and resolve customer issues

Benefits

Comp & perks

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories
Additional bonus opportunities may be available and awarded at the discretion of the Company for eligible Leadership and individual contributor roles