Mattress Firm

Sales

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and execute Mattress Firm selling programs
• Use digital tools to support a seamless omnichannel experience
• Create a compelling and engaging customer-centered environment
• Cultivate strong customer relationships
• Provide technical and product knowledge information and serve as a subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Maintain awareness of competitors, advertisements, and competitor services
• Leverage social media to increase brand awareness and sales

Sleep Expert – Sales

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel experience and create a compelling, engaging customer-centered environment
• Cultivate strong customer relationships
• Provide technical and product knowledge information and serve as a subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Maintain awareness of competitors' advertisements and services
• Leverage social media to increase brand awareness and sales

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel experience and create a compelling, engaging customer-centered environment
• Cultivate strong customer relationships
• Provide technical and product knowledge information and serve as a subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Maintain awareness of competitors, advertisements, and competitor services
• Leverage social media to positively impact brand awareness and increase sales

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and help customers find their dream mattress
• Execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel customer experience
• Cultivate strong customer relationships and keep the customer at the center
• Provide technical and product knowledge information to customers as a subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Monitor competitor awareness, advertisements, and services
• Leverage social media to increase brand awareness and sales

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and provide technical and product knowledge information to customers
• Execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel experience and create a compelling, engaging customer-centered environment
• Cultivate strong customer relationships
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Maintain awareness of competitors, advertisements, and competitor services
• Leverage social media to increase brand awareness and sales

• Lead Mattress Firm's vision, Company Initiatives, and sales performance goals across multiple store units
• Hold associates accountable for in-store merchandising execution
• Lead selling programs, drive KPI results, and support the omni-channel experience
• Ensure teams put the customer at the center and create an engaging environment for team members
• Coach associates to develop skills and performance
• Conduct one-on-one meetings and create and maintain team bio books
• Conduct 30-60-90-day check-ins with new team members
• Manage staffing schedules, reconcile punches, and determine appropriate staffing levels
• Ensure company policies, appearance and functionality standards, and state regulations are followed
• Represent the Company brand professionally in internal and external interactions
• Follow product transfer procedures and maintain accurate inventory documentation
• Provide technical and product knowledge to associates and customers as a subject matter expert
• Identify skill gaps and address them through coaching
• Achieve or exceed store financial targets through execution and customer service
• Ensure merchandising, marketing, and POP standards are executed
• Partner with marketing on assigned store social media strategy
• Ensure timely opening and closing procedures
• Manage stock inventory levels and merchandise flow
• Follow cash-handling and sales-processing procedures
• Execute company initiatives and supervisor-requested activities
• Monitor competition, advertisements, and services and develop counter-strategies
• Conduct store-level inventory processes and research discrepancies

Store Sales Manager

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and help customers find their dream mattress and get better sleep
• Execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel experience and create a compelling, engaging customer-centered environment
• Cultivate strong customer relationships
• Provide technical and product knowledge information and serve as a subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Maintain awareness of competitors, advertisements, and services
• Leverage social media to positively impact brand awareness and increase sales

Manager

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and execute MFRM selling programs
• Support a seamless omnichannel experience and create a compelling, engaging customer environment
• Resolve customer-related issues and escalate when necessary
• Assist the Senior Store Manager in driving company initiatives and achieving sales performance goals
• Coach associates on selling practices
• Ensure execution of in-store merchandising across multiple store units
• Provide technical and product knowledge information to associates as a subject matter expert
• Assist with training store associates
• Provide coaching insights to improve customer experience and selling aptitude
• Achieve or exceed store financial targets through effective execution and customer service
• Ensure execution of product merchandising, marketing, and POP standards
• Follow procedures for product transfers and ensure proper inventory documentation

Assistant Store Manager

• Elevate and enhance the customer's in-store experience as a trusted sleep authority.
• Offer best-in-class products and execute Mattress Firm selling programs using digital tools.
• Support a seamless omnichannel experience and create a compelling, engaging customer-centered environment.
• Cultivate strong customer relationships.
• Provide technical and product knowledge information and serve as a subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders.
• Maintain awareness of competitors, advertisements, and services.
• Leverage social media to positively impact brand awareness and increase sales.

Sales Sleep Expert

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and help customers find their dream mattress and get better sleep
• Execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel experience and create a compelling, engaging customer-centered environment
• Cultivate strong customer relationships
• Provide technical and product knowledge information and serve as a subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Monitor competitor awareness, advertisements, and services
• Leverage social media to increase brand awareness and sales

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and provide technical and product knowledge information
• Execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel experience
• Cultivate strong customer relationships and keep the customer at the center
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Maintain awareness of competitors' advertisements and services
• Leverage social media to increase brand awareness and sales

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel experience and create a compelling, engaging customer-centered environment
• Cultivate strong customer relationships
• Provide technical and product knowledge information and serve as a subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Monitor competitor awareness, advertisements, and services
• Leverage social media to positively impact brand awareness and increase sales

Sales Expert

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and help customers find their dream mattress
• Execute Mattress Firm selling programs using digital tools
• Support a seamless omnichannel customer experience
• Create a compelling and engaging environment centered on the customer
• Cultivate strong customer relationships
• Provide technical and product knowledge information
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders
• Maintain awareness of competitors' advertisements and services
• Leverage social media to increase brand awareness and sales