Conversational AI, UX/Product Copywriter – Contract

Maven Clinic

. Define Maven’s product and AI-agent voice, tone, taxonomy, and language .

Posted 10/22/2026contractRemote • United StatesMid-LevelSenior💰 $90 - $100 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Writing and Product Copywriting, with a strong focus on conversation design for LLM-powered AI products. Capable of synthesizing stakeholder feedback into actionable recommendations while ensuring compliance with healthcare and legal standards.

Highest-signal resume keywords

UX WritingConversation DesignLLM-Powered AI ProductsHealthcare AI ExperienceBrand Tone and Voice Guidelines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX WritingProduct CopywritingConversation DesignLLM UnderstandingWriting and EditingFeedback SynthesisNaming ExperienceLanguage GuidanceCompliance RequirementsUser Experience Copy

Soft Skills

Time ManagementIndependent WorkCommunicationJudgment

Industry Keywords

Healthcare AIDigital HealthConversational AIVirtual AssistantsEmotional RegisterLanguage PrinciplesUser FeedbackStakeholder CollaborationVoice and Tone FrameworkClinical Stakeholders

Tech Stack

Tools & technologies

Maven

About the role

Key responsibilities & impact

Define Maven’s product and AI-agent voice, tone, taxonomy, and language
Review real AI-agent conversations and provide feedback on tone, emotional register, reading level, and word choice
Translate Maven’s brand voice into language principles suitable for LLM-generated responses
Synthesize feedback from Clinical, Product, Engineering, Brand, coaches, and other stakeholders into prioritized themes
Workshop conversations with users and distill findings into recommendations for prompts and evaluations
Advise on agent-response anatomy and recommend conversational patterns
Translate product, clinical, legal, and compliance requirements into language guidance
Position AI in the product, including member education, disclaimers, and expectation-setting language
Write and refine UX copy for care plans, AI-agent introductions and onboarding, navigation, CTAs, empty/error states, and in-app education
Create empowering, clinically accurate, compliant, and human product language
Collaborate with designers on copy density, hierarchy, and usability within design systems
Name products, features, programs, and agents using a structured process
Collaborate with Member Copy, Comms & Content, clinicians, product managers, designers, and engineers
Attend weekly check-ins and brainstorm sessions as needed
Document voice/tone principles, language patterns, conversation themes, naming frameworks, and changes
Deliver a documented AI voice and tone framework, conversation-review recommendations, AI education and disclaimer guidance, and final UX copy

Requirements

What you’ll need

5+ years of experience in UX writing or product copywriting
Direct experience in conversation design or LLM-powered AI products
Strong online portfolio included in application
Experience working with conversational AI, virtual assistants, or LLM-powered products
Strong understanding of how LLM agents are built and evaluated
Ideally, direct experience in healthcare AI or digital health, including working alongside clinical stakeholders and legal compliance
Experience reviewing real conversations or user feedback and distilling clear themes and actionable recommendations
Exceptional writing and editing instincts for sensitive, emotional, or clinical subject matter
Experience applying and evolving brand tone and voice guidelines for product/UX copy and AI/agent conversation
Ability to synthesize stakeholder feedback and drive to a single point of view
Naming experience with a structured approach to generating, screening, and recommending names
Ability to work independently, manage time within a part-time schedule, and communicate progress clearly
Strong judgment about when AI should answer, defer, or escalate
Active work authorization in the US

Benefits

Comp & perks

Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting