Director, Payments & Client Success

Maven Clinic

. Own Maven’s benefits product end to end, including eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments .

Posted 10/9/2026full-timeUnited StatesLead💰 $260,000 - $285,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing benefits products, including eligibility, claims adjudication, and provider payments, while leading a team of product managers. Proficient in driving operational efficiency through automation and data analysis in a B2B2C or healthcare context.

Highest-signal resume keywords

Benefits Product ManagementClaims Infrastructure ExperienceTeam Management and MentoringData Analysis and InstrumentationAI Tools Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Eligibility VerificationClaims AdjudicationPayer ReconciliationProvider PaymentsOperational ScalingData Flow ManagementFunnel MonitoringReconciliation MonitoringActivation Analysis

Soft Skills

High OwnershipIndependent OperationClear Communication

Industry Keywords

B2B2CHealthcare EnvironmentBenefits Data Flows

Tech Stack

Tools & technologies

Maven

About the role

Key responsibilities & impact

Own Maven’s benefits product end to end, including eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
Drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims
Build and enforce a triage framework for custom client requests
Evaluate requests against platform leverage and sequence them against the core roadmap
Route requests to the right owner and communicate decisions clearly
Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments
Collaborate with Engineering, Design, Growth, Client Success, and clients

Requirements

What you’ll need

10+ years in product with meaningful experience in benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment
3+ years of experience managing and mentoring PMs
Track record of scaling an operational product to reliability
Deep fluency in benefits data flows from employer configuration through eligibility verification and member activation
Direct experience with claims infrastructure, including submission, adjudication, remittance, reconciliation, and provider payments
Strong data and instrumentation skills, including funnel and reconciliation monitoring and activation analysis
Hands-on fluency with AI tools
High ownership and ability to operate independently

Benefits

Comp & perks

Equity
Employer-covered health, dental, and insurance plan options
Access to Maven’s full platform and specialists, including mental health, reproductive health, family planning, and pediatrics
Wellness partnerships
Hybrid work
In-office meals
Work together days
16 weeks 100% paid parental leave
New parent stipend for Mavens employed 1 year+
Annual professional development stipend
Personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting