Senior Associate, Client Success

Maven Clinic

. Serve on the account team managing a high-volume portfolio of small and medium-sized businesses .

Posted 11/4/2026full-timeUnited StatesSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client services within the digital health and SaaS sectors, focusing on client satisfaction, relationship management, and strategic collaboration. Proficient in driving client engagement and managing the post-sales customer success lifecycle.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementCustomer Success LifecycleSalesforce ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient ServicesCustomer SuccessData VisualizationCRM Data-Entry HygieneUpsellingTraining/WebinarsProcess ImprovementAttention to DetailTask Management

Soft Skills

Interpersonal SkillsInfluencing StakeholdersPresentation SkillsPrioritizationCollaboration

Tools & Technologies

SalesforceLookerDigital Marketing Tools

Industry Keywords

Digital HealthHealthcareBenefitsSaaSChannel Partners

Tech Stack

Tools & technologies

Maven

About the role

Key responsibilities & impact

Serve on the account team managing a high-volume portfolio of small and medium-sized businesses
Provide quick, comprehensive, thoughtful responses to inbound client questions
Act as Maven’s client-facing representative for ongoing relationship management
Bring client insights internally to enhance product development and program marketing
Maintain client and channel-partner relationships and own issues through resolution
Drive client engagement, satisfaction, loyalty, and renewal success
Manage client issues and escalations with member support, operations, analytics, product, and sales teams
Collaborate with channel contacts to build a strategic support model
Collaborate with health plan executives and Maven’s sales team on strategic relationships and portfolio growth
Own communications, external client meetings, and project plans
Convert successful clients into advocates through references, case studies, and blogs

Requirements

What you’ll need

2+ years of experience in account management or client services in digital health, healthcare, benefits, or SaaS companies
Ability to prioritize and manage multiple tasks
Proven track record of high client satisfaction ratings and renewal success
Strong verbal, written, and presentation skills
Ability to communicate clearly and influence internal and external stakeholders
Strong interpersonal skills and ability to develop and grow client relationships
Experience across the full post-sales customer success lifecycle, including driving adoption, trainings/webinars, upsells, and account management
Attention to detail and high accuracy in task management and follow-up
Ability to identify systematic issues from direct client experience and collaborate cross-functionally on process improvements
Experience using Salesforce, Looker, or other data visualization tools
CRM data-entry hygiene
Active work authorization in the United States
Experience with channel partners is preferred
Background in a healthcare-related field is helpful
Background in communications or digital marketing is helpful

Benefits

Comp & perks

Equity
Employer-covered health, dental, and insurance plan options
Access to Maven’s full platform and specialists, including mental health, reproductive health, family planning, and pediatrics care
Wellness partnerships
Hybrid work, in-office meals, and Work Together Days
16 weeks 100% paid parental leave
New parent stipend for Mavens with 1+ year of service
Annual professional development stipend
Personal career coach through Maven for Mavens
401(k) matching for US-based employees, with immediate vesting