Lead Care Coordinator

Mavida Health

. Provide day-to-day leadership, guidance, and support to the Member Operations team.

Posted 11/7/2026full-timeRemote • United StatesSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare administration and patient coordination, with a strong focus on operational efficiency and member experience. Proven ability to lead teams, manage workflows, and support compassionate care in a telehealth environment.

Highest-signal resume keywords

Healthcare Administration ExperienceTeam Leadership and MentoringElectronic Health Records (EHR) ProficiencyOperational Oversight in TelehealthStrong Interpersonal and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CoordinationCare NavigationOperational Metrics TrackingWorkflow ImprovementProblem-SolvingDecision-MakingTime ManagementOrganizational SkillsCompassionate Member SupportStandard Operating Procedures Development

Soft Skills

Interpersonal SkillsCommunication SkillsLeadership SkillsAdaptabilitySolutions-Oriented Mindset

Tools & Technologies

EHR SystemsScheduling PlatformsHealthcare Management SystemsTelehealth Platforms

Industry Keywords

Behavioral HealthMental HealthPsychiatryWomen's HealthcareMaternal Mental Health

About the role

Key responsibilities & impact

Provide day-to-day leadership, guidance, and support to the Member Operations team.
Serve as a primary resource and escalation point for care coordinators handling complex member inquiries, operational challenges, and care coordination needs.
Monitor workflows, identify bottlenecks, and recommend improvements to efficiency and member experience.
Collaborate with clinical leadership and internal operations teams to improve communication, streamline processes, and support continuity of care.
Establish, maintain, and improve standard operating procedures, training resources, and quality standards.
Support tracking and reporting of operational metrics, including member response times, service quality, and care coordination efficiency.
Provide compassionate member support throughout the care journey.
Assist with onboarding, intake documentation, and navigation of Mavida's telehealth platform.
Follow up regarding clinician communication, scheduling, documentation, care transitions, and next steps.
Respond to member inquiries via phone, email, and other communication platforms.
Assist with referrals, care transitions, and ongoing coordination of member services.
Maintain accurate, current, and HIPAA-compliant member records in EHR systems and internal platforms.
Identify and escalate urgent member concerns, barriers to care, and clinical questions.

Requirements

What you’ll need

3–5+ years of experience in healthcare administration, patient coordination, care navigation, member operations, or a related field.
Experience working in behavioral health, mental health, psychiatry, or telehealth strongly preferred.
Bachelor's degree in healthcare administration, psychology, public health, social work, or a related field preferred, or equivalent professional experience.
Prior experience leading, mentoring, training, or providing operational oversight to a team, preferably in a healthcare or patient-facing environment.
Demonstrated ability to balance leadership responsibilities with hands-on operational work in a fast-paced environment.
Strong interpersonal and communication skills, with the ability to support members compassionately while providing clear direction and guidance to team members.
Excellent organizational and time-management skills, with the ability to prioritize competing demands and oversee multiple workflows.
Proven problem-solving and decision-making skills, with the ability to independently resolve operational challenges and escalate concerns appropriately.
Ability to work independently and collaboratively in a fully remote environment.
Proficiency with electronic health records (EHR), scheduling platforms, and healthcare management systems.
Comfortable learning new technologies and adapting to evolving workflows and processes.
A proactive, solutions-oriented leader who is willing to step in wherever needed.
Passion for women's healthcare, maternal mental health, and improving access to quality mental healthcare.

Benefits

Comp & perks

Comprehensive training/onboarding
Medical/Dental/Vision insurance, plus Health Savings Account (HSA) for relevant plans
401(k) through Betterment
Flexible PTO: Mavida Health offers paid time off to full-time employees for vacations, holidays, sick days, and personal time, as well as a unique flex time policy that covers shorter breaks
Personal equipment budget (Apple laptop + one auxiliary item)
Ongoing training around women's unique mood and anxiety disorders
Opportunities for ongoing mentorship, in-person meetings, and professional development