Mavida Health

Care Coordinator

• Provide day-to-day leadership, guidance, and support to the Member Operations team.
• Serve as a primary resource and escalation point for care coordinators handling complex member inquiries, operational challenges, and care coordination needs.
• Monitor workflows, identify bottlenecks, and recommend improvements to efficiency and member experience.
• Collaborate with clinical leadership and internal operations teams to improve communication, streamline processes, and support continuity of care.
• Establish, maintain, and improve standard operating procedures, training resources, and quality standards.
• Support tracking and reporting of operational metrics, including member response times, service quality, and care coordination efficiency.
• Provide compassionate member support throughout the care journey.
• Assist with onboarding, intake documentation, and navigation of Mavida's telehealth platform.
• Follow up regarding clinician communication, scheduling, documentation, care transitions, and next steps.
• Respond to member inquiries via phone, email, and other communication platforms.
• Assist with referrals, care transitions, and ongoing coordination of member services.
• Maintain accurate, current, and HIPAA-compliant member records in EHR systems and internal platforms.
• Identify and escalate urgent member concerns, barriers to care, and clinical questions.

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Lead Care Coordinator