Commercial Supervisor – Customer Relationships

MaxiFrota

. Lead the Customer Relationships team, ensuring customer loyalty, retention, and portfolio growth .

Posted 9/29/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing customer relationships, focusing on loyalty, retention, and portfolio growth while effectively collaborating with cross-functional teams. Capable of analyzing performance metrics and delivering training to enhance team effectiveness.

Highest-signal resume keywords

Customer Loyalty ManagementPortfolio Profitability AnalysisTeam LeadershipOnboarding and ActivationPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer RelationshipsRetentionPortfolio GrowthCustomer SegmentationBilling ManagementDelinquency ManagementPerformance IndicatorsTeam TrainingCustomer Requests CoordinationAccount Management

About the role

Key responsibilities & impact

Lead the Customer Relationships team, ensuring customer loyalty, retention, and portfolio growth
Be responsible for customer loyalty and portfolio profitability in collaboration with the after-sales team
Be responsible for onboarding and activating new customers
Supervise the in-person Customer Relationships team
Monitor customer service routines and monthly meetings according to the ABC customer segmentation
Monitor billing, volume, and growth across the customer portfolio
Conduct meetings with consultants and review work instructions
Analyze onboarding, activation, retention, and portfolio profitability metrics
Promote the sale of new products to existing customers
Monitor customer requests and coordinate with back-office teams
Develop and deliver team training
Monitor payments and the settlement of invoices, preventing unwarranted account blocks
Support collections and delinquency management processes
Monitor changes to customer records and commercial terms
Arrange visits or meetings with key customers
Monitor performance indicators in the goals-tracking spreadsheet

Requirements

What you’ll need

Bachelor’s degree
Willingness to travel
No specific experience or qualifications were provided in the job posting

Benefits

Comp & perks

Medical insurance
Dental insurance
Work-from-home allowance
Food allowance
Meal voucher
Life insurance
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