MaxiFrota

Support Engineer

• Provide guidance and handle requests
• Answer questions from users, accredited partners, and corporate clients through the Customer Service Center
• Record suggestions and complaints from Nutricash users, accredited partners, and clients
• Provide specialized technical services and support by phone
• Conduct customer surveys and registration via telephone support
• Follow planned and monitored scripts to attract, retain, or win back customers
• Provide technical support to corporate clients, fleet managers, and accredited repair shops through the Customer Service Center

Technical Support, Call Center

Supervisor

• Lead the Customer Relationships team, ensuring customer loyalty, retention, and portfolio growth
• Be responsible for customer loyalty and portfolio profitability in collaboration with the after-sales team
• Be responsible for onboarding and activating new customers
• Supervise the in-person Customer Relationships team
• Monitor customer service routines and monthly meetings according to the ABC customer segmentation
• Monitor billing, volume, and growth across the customer portfolio
• Conduct meetings with consultants and review work instructions
• Analyze onboarding, activation, retention, and portfolio profitability metrics
• Promote the sale of new products to existing customers
• Monitor customer requests and coordinate with back-office teams
• Develop and deliver team training
• Monitor payments and the settlement of invoices, preventing unwarranted account blocks
• Support collections and delinquency management processes
• Monitor changes to customer records and commercial terms
• Arrange visits or meetings with key customers
• Monitor performance indicators in the goals-tracking spreadsheet

Technical Support, Call Center

Commercial Supervisor – Customer Relationships