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MaxiFrota

Technical Support, Call Center

MaxiFrota

. Provide guidance and handle requests .

Posted 10/2/2026full-timeSalvador • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing specialized technical support and guidance to users and corporate clients, while effectively managing customer inquiries and feedback through established procedures and scripts.

Highest-signal resume keywords
Customer Service Center ExperienceTechnical SupportGuidance and Request HandlingKnowledge of Customer Service ScriptsFull-Time Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportCustomer Service ProceduresCall Center OperationsCustomer SurveysComplaint Recording
Soft Skills
CommunicationProblem-SolvingInterpersonal Skills
Industry Keywords
Customer ServiceAccredited PartnersCorporate ClientsFleet ManagersTelephone Support

About the role

Key responsibilities & impact
  • Provide guidance and handle requests
  • Answer questions from users, accredited partners, and corporate clients through the Customer Service Center
  • Record suggestions and complaints from Nutricash users, accredited partners, and clients
  • Provide specialized technical services and support by phone
  • Conduct customer surveys and registration via telephone support
  • Follow planned and monitored scripts to attract, retain, or win back customers
  • Provide technical support to corporate clients, fleet managers, and accredited repair shops through the Customer Service Center

Requirements

What you’ll need
  • University degree, associate degree, technical degree, or high school diploma
  • Experience in a Customer Service Center or Call Center
  • Ability to provide guidance and handle requests
  • Ability to answer questions from users, accredited partners, and corporate clients
  • Ability to provide specialized technical support by phone
  • Knowledge of customer service scripts and procedures
  • Availability to work full-time

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Gympass
  • Meal voucher
  • Food voucher
  • Transportation allowance
  • Zenklub
  • Life insurance
  • Home office allowance