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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer portfolios, utilizing metrics such as NPS and MRR to drive customer satisfaction and retention. Proactively identifies opportunities for expansion and value creation while ensuring effective communication and collaboration with internal teams.
Highest-signal resume keywords
Customer Success ManagementPortfolio ManagementNPS and MRR MetricsVerbal and Written CommunicationAnalytical and Results-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Portfolio ManagementNPS KnowledgeMRR KnowledgeChurn AnalysisRetention StrategiesAction Plan DevelopmentPerformance Metrics Tracking
Soft Skills
Strong Communication SkillsProactive ApproachOrganizational SkillsSelf-Directed Leadership
Tools & Technologies
ExcelGoogle Sheets
Industry Keywords
Customer EngagementCustomer SatisfactionValue CreationCustomer OutreachCustomer Experience
About the role
Key responsibilities & impact- Manage and monitor a portfolio of customers
- Handle NPS feedback, identifying opportunities and taking recovery actions
- Conduct proactive outreach to customers
- Monitor MRR and portfolio retention
- Identify at-risk customers and take preventive action
- Monitor engagement, satisfaction, and adoption metrics
- Identify expansion opportunities and drive value creation
- Develop and monitor action plans together with customers
- Record and track interactions and portfolio progress
- Work closely with internal teams to ensure a positive customer experience
Requirements
What you’ll need- Previous experience in Customer Success, Account Management, or Customer Service
- Experience managing a customer portfolio
- Knowledge of metrics such as NPS, MRR, churn, and retention
- Strong verbal and written communication skills
- Analytical, organized, and results-oriented profile
- Proactive and self-directed approach to leading customer initiatives
- Comfortable working with targets and performance metrics
- Basic to intermediate knowledge of Excel or Google Sheets
Benefits
Comp & perks- Performance bonuses
- Meal/food allowance
- Health insurance
- Dental insurance
- Max Esporte
- Max Capacitação
- Max Home Office
- Transportation allowance
- Max Cultura
- Max Bem-Estar
- Birthday day off
- Newborn gift basket
- Max Ergonomia
- Childcare benefit
- Life insurance