MáximaTech

Customer Success Manager

• Manage and monitor a portfolio of customers
• Handle NPS feedback, identifying opportunities and taking recovery actions
• Conduct proactive outreach to customers
• Monitor MRR and portfolio retention
• Identify at-risk customers and take preventive action
• Monitor engagement, satisfaction, and adoption metrics
• Identify expansion opportunities and drive value creation
• Develop and monitor action plans together with customers
• Record and track interactions and portfolio progress
• Work closely with internal teams to ensure a positive customer experience

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Customer Success Analyst