maxRTE

Customer Success Manager

• Own Net Revenue Retention across enterprise and mid-market clients by driving renewals, identifying strategic expansion opportunities, and upselling additional products
• Establish and maintain long-term relationships with revenue cycle management executives, health system operations leaders, and key decision-makers
• Monitor platform usage, user adoption, and key performance metrics to ensure clients realize financial value and ROI
• Act as the primary escalation point for client challenges
• Partner with product, engineering, and implementation teams to resolve operational or technical issues
• Hire, coach, and manage a high-performing Customer Success team
• Develop standardized playbooks, scalable best practices, and operational workflows
• Lead recurring Executive Business Reviews with client leaders
• Showcase ROI, share benchmark data, and align on strategic initiatives
• Provide actionable customer feedback to Product and Engineering to inform product roadmaps and feature enhancements

Explore Director of Customer Success at maxRTE. Review requirements and application details.