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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating sales operations and administrative support, with a strong focus on Salesforce CRM management, bilingual communication in English and French, and regulatory compliance in training documentation.
Highest-signal resume keywords
Salesforce CRM ManagementBilingual Communication (English and French)Regulatory ComplianceAttention to DetailCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales OperationsAdministrative SupportData AnalysisPricing AccuracyMulti-taskingTime ManagementQuality MonitoringAudit PreparationTraining Documentation ManagementDiscrepancy Investigation
Soft Skills
Strong Communication SkillsOrganizational SkillsSelf-motivatedProblem-solving SkillsCustomer Follow-up
Tools & Technologies
SalesforceMS Excel
Certifications & Qualifications
Qualiopi France Training Compliance Certification
Industry Keywords
Sales SupportCustomer ServiceSoftware and Services Sales EnvironmentOperational Issues ResolutionGlobal Reseller Activities
About the role
Key responsibilities & impact- Coordinate and support global reseller-related activities, including system access setup, user certifications, and resolution of operational issues
- Maintain product and pricing accuracy within Salesforce CRM
- Investigate discrepancies and coordinate resolution of missing products or pricing issues
- Provide day-to-day operational and administrative support to regional sales teams
- Coordinate internal processes, resolve issues, and handle sales-related requests
- Coordinate Qualiopi France training compliance certification requirements
- Manage training documentation, regulatory compliance, customer follow-up, quality monitoring, audit preparation, and ongoing certification maintenance
- Report to the Sales Operations Director
Requirements
What you’ll need- A bachelor's degree or DEC in business administration or a related field
- Fully bilingual in English and French required (written and spoken)
- 1–3 years of experience in sales support, administrative support, sales operations, or customer service
- Experience in a software and services sales environment (asset)
- Strong communication and customer-service skills, both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- Strong attention to detail
- Organized, self-motivated and able to work autonomously
- Experience with Salesforce or similar CRM software
- Proficiency in MS Excel required
- Authorization to work in the country where the job is located
Benefits
Comp & perks- Flex Working Hours and Hybrid Work
- 100% Employer-Paid Benefits starting from Day One: Medical, Dental, Vision, Life, Short/Long Term disability insurances
- Retirement Savings: Group RRSP / DPSP Plan with Employer Contributions open to join from Day One
- Career Growth Opportunities and flexible career paths
- Learning Opportunities and skills development
- Flexible PTO Policy
- Sick/Personal Days
- Summer Flex Schedule
- Structured Onboarding Program
- Team member support and assistance from Day One
- Equal opportunity employer committed to diversity and inclusion
- Accommodations available upon request during the hiring and selection process