Business Intake Workflow Specialist

Mayer Brown

. Monitor workflow performance to identify bottlenecks and system performance issues .

Posted 9/15/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $69,000 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in workflow management and troubleshooting, with a strong focus on data quality and user support. Capable of coordinating with diverse teams and managing multiple projects while maintaining high attention to detail and confidentiality.

Highest-signal resume keywords

Workflow ManagementAderant Accounting SoftwareICM Conflicts ManagerIssue Reporting SoftwareData Quality Queries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow Software ToolsData InputTroubleshootingProcess AdministrationTest Plan Creation

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationCustomer Service SkillsOrganizational Skills

Tools & Technologies

Microsoft Office

Industry Keywords

Business IntakeConflicts ExperienceLaw Firm OperationsWorkflow FunctionalityProcess Requirements

About the role

Key responsibilities & impact

Monitor workflow performance to identify bottlenecks and system performance issues
Investigate reported workflow issues and escalate critical functionality issues to Managers, Development Team, and IT Service Desk
Troubleshoot and administratively intervene in workflow requests, including cancelling and restarting requests, redirecting tasks, executing update queries, and resolving workflow errors
Execute daily data quality queries to expose and correct requests requiring intervention
Administer the Matter Review workflow process, user groups, notification templates, and business rules
Respond to firm-wide email and telephone inquiries regarding workflow functionality, process requirements, and request status
Coordinate with Business Intake staff in Chicago, London, and Hong Kong to handle queries and resolve issues
Manually input data into Aderant and ICM Conflicts Manager for administrative matter openings and revisions
Review user feedback and recommend product enhancements and bug fixes
Contribute to test plan creation and participate in C3 release functionality and integration testing
Plan and provide workflow support coverage during global firm emergencies, outages, and holidays
Perform other duties as assigned or required to meet Firm goals and objectives

Requirements

What you’ll need

BA degree preferred
An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
Previous law firm Business Intake/Conflicts experience and/or previous experience using workflow software tools required
Proficiency in Microsoft Office products
Knowledge of Aderant accounting software and ICM Conflicts Manager a plus
Experience using issue reporting and tracking software
Strong interpersonal and written and verbal communication skills
Ability to work in a diverse team environment and support demanding Firm needs
Ability to work under pressure and meet deadlines with shifting priorities
High level of initiative
Strong customer service skills and ability to anticipate needs
Strong attention to detail and organizational skills
Ability to handle multiple projects
Ability to maintain confidentiality and exercise discretion
Strategic thinking and problem-solving skills
May require occasional lifting of up to 20 lbs.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
401(k) savings plan
Back-up childcare and eldercare
Generous paid time off (PTO)
Opportunities for professional development and growth
Reasonable accommodations for applicants and employees with disabilities and disabled veterans