Senior Specialist – IT Learning and Development

Mayer Brown

. Develop and deliver blended learning programs, including instructor-led, virtual, digital, and persona-based programs .

Posted 9/29/2026full-timeChicago • Illinois • United StatesSenior💰 $109,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering blended learning programs, leveraging advanced proficiency in Microsoft 365 and AI tools to create engaging, multimedia learning content. Capable of conducting skills-gap analyses and connecting learning outcomes to business objectives while maintaining strong stakeholder relationships.

Highest-signal resume keywords

Blended Learning Program DevelopmentMicrosoft 365 ProficiencyAI Tool Application in LearningDigital Learning Asset CreationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Management SystemsDigital Authoring ToolsMicrolearning DevelopmentGamification TechniquesData Analysis for Learning ImpactLegal Technology ApplicationsContent Development for MultimediaSkills-Gap AnalysisChange ManagementWCAG Accessibility Standards

Soft Skills

Strong Written CommunicationPresentation SkillsFacilitation SkillsCollaborationStorytelling

Tools & Technologies

Microsoft TeamsWebexZoomArticulateCaptivateMicrosoft CopilotCustomer Service Management PlatformsMobile DevicesWindows 11AI-Assisted Content Development Tools

Certifications & Qualifications

ATDCPTDTAPTPMAProsci/ADKAR

Industry Keywords

Legal TechnologyProfessional ServicesAdult Learning TheoryLXDMobile-First Design

About the role

Key responsibilities & impact

Develop and deliver blended learning programs, including instructor-led, virtual, digital, and persona-based programs
Create scalable enablement assets such as microlearning, quick-reference guides, reusable courseware, and digital modules
Design and maintain role-based learning tracks and progressive learning pathways
Drive GenAI enablement through Microsoft Copilot readiness, responsible prompting, practical workflow-based AI adoption, and approved use cases
Apply storytelling, gamification, and behavioral nudging to drive learner participation
Analyze LMS data, adoption metrics, service trends, and stakeholder feedback to identify learning gaps and demonstrate impact
Conduct skills-gap analyses and connect learning outcomes to business outcomes
Advise technology projects on training scope, delivery approach, change management, and readiness planning
Create multimedia and mobile-optimized learning content using digital authoring and AI-assisted tools
Deliver in-person, virtual, consulting-based, and Tech Hub learning experiences
Coordinate training schedules, communications, session readiness, and delivery timelines across offices and stakeholder groups
Develop AI guidance resources such as prompting frameworks, use-case libraries, and adoption playbooks
Test software packages and upgrades and provide learning-focused feedback
Manage escalated learning-related service requests through research, resolution, and documentation
Maintain knowledge of adult learning theory, LXD, mobile-first design, and social learning
Provide training and support outside normal business hours as needed
Build partnerships with regional and global stakeholders, IT service owners, Knowledge Management, Risk, and business teams
Attend user groups, stakeholder forums, and adoption meetings
Provide guidance and informal mentoring to team members

Requirements

What you’ll need

Bachelor’s degree, professional qualification, or equivalent relevant work experience (required)
Minimum 5 years of experience designing and delivering technology learning programs, including 2+ years designing digital or blended learning with AI or emerging technology components (required)
Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive)
Working knowledge of Microsoft Copilot and approved GenAI tools, including responsible use principles, prompting techniques, and practical application in legal and business workflows
Proficiency in legal technology applications, including matter-centric document management, time recording, document comparison, workflow management, electronic signature, and PDF tools
Experience developing digital learning assets using Articulate, Captivate, or equivalent tools
Experience creating multimedia learning content, including short-form video and interactive digital assets
Familiarity with AI-assisted content development tools
Ability to use learning management systems, customer service management platforms, and reporting tools
Proficiency delivering remote and hybrid learning via Microsoft Teams, Webex, or Zoom
Familiarity with Windows 11, mobile devices, and related end-user technologies
Awareness of WCAG accessibility standards
Strong written, verbal, presentation, facilitation, stakeholder service, storytelling, and change-management skills
Ability to work independently, manage multiple priorities, maintain confidentiality, and collaborate effectively
ATD, CPTD, TAP, TPMA, Prosci/ADKAR, or comparable certification (preferred)
Experience in a legal or professional services environment (preferred)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
401(k) savings plan
Back-up childcare and eldercare
Generous paid time off (PTO)
Professional development and growth opportunities
Equal opportunity and reasonable accommodations for applicants and employees with disabilities and disabled veterans