District Service Manager

Mazda North American Operations

. Serve as the direct interface with Mazda dealers .

Posted 9/29/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $87,000 - $126,225 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business acumen in dealership operations, effective communication skills, and the ability to develop and maintain relationships with dealers and management. Proven experience in executing action plans to enhance customer experience and drive profitability.

Highest-signal resume keywords

Bachelor's Degree In Business Administration4+ Years Experience In Dealership Operations2+ Years Experience In Sales3+ Years In A Leadership RoleValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Profitability AnalysisService Drive TrainingCustomer Experience ImprovementAction Plan DevelopmentProject Management

Soft Skills

Effective CommunicationRelationship BuildingOrganizational Skills

Tools & Technologies

Dealer Business Contact SystemSpreadsheet ApplicationsInternet Applications

Industry Keywords

Mazda BVM PhilosophiesService RetentionDealer ProfitabilityMarketing PlansCompliance With MNAO Policies

About the role

Key responsibilities & impact

Serve as the direct interface with Mazda dealers
Help assigned dealers improve the Mazda customer experience, grow revenue and profit, and increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies
Develop effective relationships with dealer principals, general managers, service managers, parts managers, and Mazda colleagues
Develop and assist with execution of action plans to improve customer experience, service retention, and dealer profitability
Conduct service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, and shop efficiency initiatives
Perform profitability analysis, reviews, and consultation with dealership management
Review reports, scores, trends, and customer comments to identify gaps and recommend best practices, sustainment, and follow-up
Recommend and consult with dealers to increase service traffic and wholesale parts and accessory business
Assist with marketing messages and dealer merchandising across digital, SEM, social, and other platforms
Support and implement national and regional service and parts marketing plans and initiatives
Achieve assigned parts sales objectives
Review reports and results regularly in preparation for weekly dealer visits
Assist dealers with compliance with MNAO policies
Direct dealers to resources for resolving parts supply, customer experience, Mazda program, vendor, and supplier concerns
Document regular, timely dealer contact reports using the Dealer Business Contact System
Perform other region-specific duties as assigned by management

Requirements

What you’ll need

Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)
Minimum of 4 plus years’ experience, with a proven track record of success
2 plus year experience in a sales related capacity
4 plus years overall work experience
3 plus years in a demonstrated Leadership role
Valid Driver's License for state of residence (required)
Ability to plan, organize, and manage multiple projects simultaneously
Strong business acumen in dealership operations
Communicate effectively, both orally and in writing
Establish and maintain effective relationships with dealers, staff and senior management
Computer knowledge including spreadsheet and internet applications
Satisfactory driving record as determined by the Company
Willingness and ability to travel daily
Must reside in one of the supported remote-work states

Benefits

Comp & perks

Comprehensive benefits package
Remote work